At a Glance
- Tasks: Provide exceptional guest services and ensure memorable experiences at our hotel.
- Company: Join the Stamford Bridge Hotel, located within Chelsea Football Club.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a company pension.
- Other info: Diverse workplace with opportunities for personal growth and development.
- Why this job: Be part of a unique environment where football meets hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as an Assistant Night Manager. You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.
The Assistant Night Manager will be responsible for:
- Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
- Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
- Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
- Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
- Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
- Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.
To be successful in the role of Assistant Night Manager, we require:
- Effective communication skills in written and spoken English
- Proven standards of customer service experience
- Good understanding of health and safety including fire safety
- Knowledge of Property Management Systems (PMS)
Working with us provides the following benefits to you:
- Blue Hub – CFC Discount Platform
- 25 days Holiday (not including BH)
- Company Pension
- Private Medical Insurance – Tax Subsidiary
- Employee Assistance Programme
- Annual Travel Loan
- CFC Membership Scheme
- Free Eye Test
- Life Assurance x 4 basic salary
- L&D Apprenticeship Scheme (if applicable)
About Us: Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike. The Hotel features seven categories of rooms, accommodating up to four guests per room. All rooms offer Wi-Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.
At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Employer: The Hotel at Chelsea Limited Trading as: Stamford Bridge Hotel London managed by The Ascott Limited
Assistant Night Manager in London employer: Stamford Bridge Hotel
Stamford Bridge Hotel London, located within the iconic Chelsea Football Club, is an exceptional employer that prioritises service excellence and employee well-being. With a strong commitment to diversity and inclusion, we offer a supportive work culture, comprehensive benefits including private medical insurance and a generous holiday allowance, as well as opportunities for professional growth through our L&D Apprenticeship Scheme. Join us to be part of a unique environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stamford Bridge Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stamford Bridge Hotel
Don't be shy about reaching out to Stamford Bridge Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stamford Bridge Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stamford Bridge Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
