We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager
You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.
Responsibilities
- Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
- Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
- Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
- Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
- Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
- Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.
Requirements
- Effective communication skills in written and spoken English
- Proven standards of customer service experience
- Good understanding of health and safety including fire safety
- Knowledge of Property Management Systems (PMS)
Benefits
- Blue Hub – CFC Discount Platform
- 25 days Holiday (not including BH)
- Company Pension
- Private Medical Insurance – Tax Subsidiary
- Employee Assistance Programme
- Annual Travel Loan
- CFC Membership Scheme
- Free Eye Test
- Life Assurance x 4 basic salary
- L&D Apprenticeship Scheme (if applicable)
About Us: Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.
The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi‑Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.
At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Employer: The Hotel at Chelsea Limited
Trading as: Stamford Bridge Hotel London managed by The Ascott Limited
www.chelseafc.com www.discoverasr.com
Assistant Night Manager employer: Stamford Bridge Hotel
Stamford Bridge Hotel London, located within the iconic Chelsea Football Club, is an exceptional employer that prioritises service excellence and employee well-being. With a strong commitment to diversity and inclusion, we offer a supportive work culture, comprehensive benefits including private medical insurance and a generous holiday allowance, as well as opportunities for professional growth through our L&D Apprenticeship Scheme. Join us to be part of a unique environment where your contributions are valued and celebrated.
