GP Practice Health Care Assistant in Saltburn-by-the-Sea

We are looking for an experienced, GP Practice Healthcare Assistant (HCA) who can provide essential support to the clinical team, including GPs, practice nurses, and other healthcare professionals. The role involves a range of patient-facing and administrative duties, supporting both clinical care and the smooth running of the practice.ESSENTIAL CRITERIAExperience of working in a Health Care SettingGCSE Level 4 English and Maths (or equivalent)DESIRABLE CRITERIAPrevious experience of using SystmOne Clinical IT systemExcellent understanding of QOFTo support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education while also supporting the administrative team on an as-required basis.Main duties of the job The successful candidate will run clinical sessions throughout core hours, Monday to Friday 8am – 6pm.Clinics will include, but not exhaustive to: annual chronic disease monitoring health checks, vaccination and injection administration under patient specific direction signed by GP, NHS health checks, EGCs, wound care, suture/staple removal, phlebotomy, sample processing & BP monitoring.The Healthcare Assistant role also includes: treatment room stock control, infection control processes, administration using the clinical system (SystmOne), assisting the Practice Nurse in administrative duties.About us Staithes Surgery is a coastal practice with 3100 registered patients. We are part of Whitby Coast and Moors Primary Care Network. Our clinical team includes three GP Partners, one salaried GP, Practice Nurse and Care Coordinator & clinical pharmacist. Staithes Surgery is a dispensing practice, providing dispensing services to registered patients living more than one mile from their nearest pharmacy.Staithes Surgery is a warm and welcoming team, with all staff working together to provide excellent care and treatment for our patients. We endeavour to provide a positive, supportive environment for both patients and staff, promoting wellbeing and encouragement.Job responsibilities JOB SUMMARYTo support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education while also supporting the administrative team on an as-required basis.All staff have a duty to conform to the following:Equality, Diversity and Inclusion (ED&I)A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.Patients have a responsibility to treat other patients and our staff with dignity and respect.Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.Safety, Health, Environment and Fire (SHEF)This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.All personnel are to comply with the:Health and Safety at Work Act 1974Fire Precautions (workplace) Regulations 1999Other statutory legislation which may be brought to the post holders attentionConfidentialityThe organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.Quality and Continuous Improvement (CI)To preserve and improve the quality of this organisation\’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.At this organisation, we continually strive to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.InductionWe will provide a full induction programme and management will support you throughout the process.Learning and developmentThe effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed. It is an expectation for this postholder to assess their own learning needs and undertake learning as appropriate.The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post holder will provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.Managing informationAll staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.Data should be reviewed and processed using accurate SNOMED to ensure easy and accurate information retrieval for monitoring and audit processes.Service deliveryStaff will be given detailed information during the induction process regarding policy and procedure.The post holder must adhere to the information contained within the organisation\’s policies and regional directives, ensuring protocols are always adhered to.SecurityThe security of the organisation is the responsibility of all personnel. The postholder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and passwords are not to be shared.Professional conductAll staff are required to dress appropriately for their role.LeaveAll personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of five weeks\’ leave each year and should be encouraged to take all their leave entitlement. Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.PRIMARY KEY RESPONSIBILITIESThe following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Undertake new patient health checksSupport the Practice Nurse with health promotion programmesCarry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accuratelyFacilitate routine and 24-hour BP monitoring, advising patients accordinglyUndertake wound care, dressings and other clinical tasks as requiredSupport the Practice Nurse with the management of chronic disease clinicsCarry out BMI checks as directedAct as a chaperone as requiredUndertake venepunctureWhen trained, administer flu vaccinationsCarry out ECGs as requestedEnsure specimens are recorded and ready for onward transportationProvide support during minor operations as requiredEnsure all clinical rooms are adequately stocked and prepared for each sessionEnsure fridges are cleaned routinely in accordance with extant guidanceEnsure temperature checks are carried out twice daily on vaccine fridgesEnsure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisation\’s IPC policyDeliver opportunistic health promotion where appropriateIn addition to the primary responsibilities, the Healthcare Assistant may be requested to: participate in practice audit as directed by the audit lead; participate in local initiatives to enhance service delivery and patient care; support and participate in shared learning within the organisation; complete opening and closing procedures in accordance with the duty rotaPerson Specification Experience Experience of working in a healthcare settingExperience of working with the general publicExperience of working in a primary care environmentClinical Knowledge and Skills ECGsVenepunctureChaperone procedureAbility to record accurate clinical notesWound care/removal of sutures and staplesSkills Excellent communication skills (written and oral)Clear, polite telephone mannerEffective time management (planning and organising)Ability to work as team member and autonomouslyGood interpersonal skillsAbility to follow clinical policy and procedureCompetent in the use of Office and OutlooksPolite and confidentFlexible and cooperativeMotivatedProblem solver with the ability to process information accurately and effectively, interpreting data as requiredHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsAble to communicate effectively and understand the needs of the patientCommit to ongoing professional developmentPunctual and committed to supporting the team effortOther requirements Occupational Health clearanceFlexibility to work outside core office hoursQualifications GCSE grade 5 or above (A to C) in English and MathsHealthcare qualification (level 3 or 4) or working towards gaining equivalent levelPrevious completion of the HCA Care Certificate – as detailed within GP Mythbuster No 57 – HCAs in General PracticeDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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