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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and drive operational excellence in a fast-paced FinTech environment.
- Company: Join a rapidly growing UK FinTech, part of the innovative Propel Holdings group.
- Benefits: Enjoy a competitive salary, health benefits, and up to 30 days holiday.
- Why this job: Make a real impact on customer experiences while shaping the future of financial services.
- Qualifications: Proven leadership in customer service, preferably in FinTech or financial services.
- Other info: Embrace a culture of innovation, collaboration, and continuous learning.
The predicted salary is between 45000 - 55000 £ per year.
Department: Customer Experience
Reports To: Head of Customer Service
Direct Reports: Team Managers
Location: UK (Hybrid)
Salary: Between £45,000 - £55,000 (DOE) + Benefits (Westfield Health, 25 days holiday + extra days up to 30)
Why Join Us?
We are a fast-growing UK FinTech and proud member of the Propel Holdings group—an AI-powered financial services powerhouse behind brands like CreditFresh, MoneyKey, Fora Credit, and QuidMarket. Propel has facilitated over $2 billion in credit through more than 1 million loans, leveraging proprietary AI models to deliver smarter, faster, and fairer lending outcomes.
As we scale across the UK and beyond, delivering exceptional customer and lending experiences is central to our growth strategy. This is your chance to:
- Lead a high-performing team within a global, tech-driven group
- Shape best-in-class service delivery
- Make a real impact in a regulated, customer-first environment powered by cutting-edge fintech solutions
The Role
As Customer Service Manager, you will be the driving force behind our Customer Service function—leading a high-performing operation in a regulated, customer-first environment. You will manage a team of passionate Team Managers, ensuring every interaction delivers fair value, clarity, and great outcomes in line with FCA Consumer Duty.
This role goes beyond day-to-day service delivery. You will play a key role in shaping how we support customers across arrears, affordability challenges, and complex or vulnerable circumstances, embedding strong governance, continuous improvement, and digital-first solutions to enhance both customer experience and operational performance.
What You Will Do
- Lead & Inspire: Manage and develop Team Managers, each overseeing frontline teams. Set clear objectives and foster a culture of accountability, ownership, and continuous improvement.
- Drive Operational Excellence: Identify and implement end-to-end process improvements to boost efficiency and enhance workflows and consistently drive high performance.
- Deliver KPI & Performance Outcomes: Own and drive departmental KPIs, including quality assurance, productivity, service levels, customer outcomes, and compliance metrics. Use MI, QA results, and trend analysis to monitor performance and implement targeted improvement plans.
- Champion Customer Outcomes: Ensure every touchpoint aligns with FCA Consumer Duty.
- Embed Innovation: Introduce new ways of working, leveraging automation and digital tools to improve self-service and first-time resolution.
- Develop Talent: Mentor and empower your team leaders, building a high-performance culture through coaching and engagement.
- Monitor & Improve: Use data, QA insights, MI, and customer feedback to track performance and elevate satisfaction.
- Stay Compliant: Work closely with QA and Compliance to ensure regulatory alignment and continuously improve policies and standards.
Company Values - Be able to demonstrate our company values through positive behaviours
What We Are Looking For
- Proven experience in customer service leadership within a regulated environment (FinTech or Financial Services preferred).
- Strong understanding of FCA Consumer Duty and compliance principles.
- A track record of driving operational improvements and embedding new technologies.
- Exceptional people leadership skills—able to inspire, coach, and develop teams.
- Data-driven mindset with the ability to turn insights into action.
What Is In It For You?
- Competitive salary range £45k - £55k (DOE).
- Westfield Health benefits.
- 25 days holiday, increasing by 1 day per year (up to 30).
- Opportunity to shape the future of customer experience in a high-growth FinTech.
- A culture that values innovation, collaboration, and continuous learning.
Ready to lead the charge in transforming customer service? Apply now and be part of a team that is changing the way people experience financial services.
Job Type: Full-time
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Education:
- GCSE or equivalent (required)
Experience:
- Management: 2 years (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Nottingham NG2 3DQ
Expected start date: 01/03/2026
Customer Service Manager in Lincolnshire employer: Stagemount Ltd T/A QuidMarket
Contact Detail:
Stagemount Ltd T/A QuidMarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space, especially those who work in customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service leadership. Think about how you can showcase your experience with FCA Consumer Duty and operational improvements—this is your time to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you and fit your skills. We’re all about innovation and customer-first thinking!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Customer Service Manager in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Manager role. Highlight your leadership experience in customer service, especially in regulated environments like FinTech.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can drive operational excellence. Share specific examples of how you've improved processes or led teams to success.
Showcase Your Data Skills: Since we value a data-driven mindset, mention any experience you have with using data to inform decisions. Talk about how you've used insights to improve customer outcomes or team performance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Stagemount Ltd T/A QuidMarket
✨Know Your Stuff
Before the interview, make sure you understand the FCA Consumer Duty and how it impacts customer service in the FinTech sector. Brush up on your knowledge of the company’s values and recent developments in their services. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams, especially in a regulated environment. Prepare examples of how you've inspired and developed your team members, and how you've driven operational improvements. Use specific metrics or outcomes to back up your claims.
✨Emphasise Customer Outcomes
Highlight your commitment to delivering exceptional customer experiences. Think of instances where you’ve successfully navigated complex customer situations or improved service delivery. This aligns perfectly with the role's focus on championing customer outcomes.
✨Be Data-Driven
Prepare to discuss how you've used data and insights to drive performance improvements in your previous roles. Bring examples of how you've implemented changes based on customer feedback or performance metrics, as this is crucial for the Customer Service Manager position.