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- Tasks: Coordinate rail replacements and ensure smooth travel for customers during disruptions.
- Company: Join Stagecoach, the UK's largest transport operator with a commitment to inclusivity.
- Benefits: Earn £13 per hour plus travel expenses, with flexible part-time hours.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong decision-making skills and ability to connect with diverse people.
- Other info: Comprehensive training provided; flexible working locations and hours.
This core role will be working as a Rail Replacement Coordinator across the UK network, during times of disruption and pre-planned work. We also have some requirements to assist our special events team.
We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you will need to ensure customers are kept informed throughout their journey.
You will be trained to carry out all aspects of the role including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service. You’ll receive training to ensure you have all the knowledge and skills you need to help ensure our services run smoothly and safely.
About you:
This is a part time role with flexible hours, and as such there is no guarantee that any minimum hours will be offered. You’ll be flexible in working location and happy to travel (travel costs will be covered). Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
We are looking for candidates who have the ability to build a rapport with a diverse range of people, you’ll also have:
- Great attention to detail
- Strong decision-making skills
- A systematic approach to working
- Available to work flexibly and at short notice
Training will be provided on the specific requirements of the role, but an understanding of bus and train timetables and drivers' hours regulations would be of benefit.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location: Stagecoach Rugby Depot Railway Terrace Rugby CV21 3HS
Rail Replacement Coordinator employer: Stagecoach Group
Contact Detail:
Stagecoach Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the transport industry. A personal recommendation can go a long way in landing that Rail Replacement Coordinator role.
✨Tip Number 2
Be ready for a chat! If you get an interview, prepare to discuss how you handle customer service during disruptions. Think of examples where you've kept people informed and calm – it shows you're the right fit for the job!
✨Tip Number 3
Stay flexible! Since this role requires adaptability, be open about your availability during the interview. Highlight your willingness to work at short notice and across different locations – it’s a big plus for employers.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for opportunities that suit you.
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Be Clear and Concise: When you're writing your application, make sure to get straight to the point. We want to see your skills and experience shine through without any fluff. Keep it clear and concise so we can easily see why you’d be a great fit for the Rail Replacement Coordinator role.
Show Your Customer Focus: Since this role is all about providing a fantastic experience for our customers, make sure to highlight any relevant experience you have in customer service. We love seeing examples of how you've gone above and beyond to help others, especially in challenging situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your application specifically for the Rail Replacement Coordinator position. Mention the skills and experiences that align with the job description, like your attention to detail and decision-making skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stagecoach Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with how to manage disruptions and keep customers informed. This will show that you're genuinely interested in the role and ready to tackle challenges head-on.
✨Showcase Your Customer Service Skills
Since this role is all about providing a fantastic experience for travellers, be prepared to share examples of how you've handled customer interactions in the past. Highlight your ability to build rapport and resolve issues, even when things get tough.
✨Demonstrate Flexibility and Adaptability
Given the nature of the job, it's crucial to convey your willingness to work flexible hours and adapt to changing situations. Share any experiences where you've had to think on your feet or adjust your plans at short notice.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they handle specific disruptions. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
