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- Tasks: Lead and develop a frontline driving team, ensuring top-notch service delivery.
- Company: Join Stagecoach, the UK's #1 bus company, connecting communities since 1980.
- Benefits: Enjoy 25 days holiday, a pension scheme, and exclusive travel discounts.
- Why this job: Make a real impact in a supportive team focused on innovation and customer excellence.
- Qualifications: Previous management experience preferred; strong leadership and planning skills required.
- Other info: We celebrate diversity and welcome applications from everyone.
The predicted salary is between 32000 - 48000 £ per year.
Please confirm that you are happy to continue on this basis.
time left to apply End Date: July 18, 2025 (20 hours left to apply)
job requisition id JR11054
Salary
£40k per annum
We’re looking for a committed Duty Manager to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.
Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.
What you’ll be doing:
- Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
- Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
- Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
- Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
- Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
- Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
- External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
- Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don\’t walk by when standards aren\’t met.
What you\’ll bring:
- Previousmanagement or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising skills
- Self-motivated with a positive approach to change
- Excellent customer focus
Why join us?
You\’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.
We offer a great benefits package including:
- Defined Contribution pension scheme
- 25 days holiday plus bank holidays
- A Stagecoach bus travel pass for you and a companion
- Access to a wide range of retail and leisure discounts
Ready to help us raise the bar?
Apply today and be part of something brilliant.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location:
Stagecoach Eastbourne Depot Birch Road, Eastbourne East Sussex BN23 6PD
Start Your Career With Stagecoach
Welcome to Stagecoach, the UK’s #1 bus company.
Who We Are
Every day we help millions of passengers get to the people and places that matter to them,
connecting the communities we are proud to serve.
About Us
Founded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.
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Duty Manager employer: Stagecoach Group
Contact Detail:
Stagecoach Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Duty Manager, especially in relation to team leadership and performance management. Think about specific examples from your past experiences where you've successfully led a team or improved performance, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 2
Research Stagecoach's values and culture thoroughly. Be prepared to discuss how your personal values align with theirs, particularly around inclusivity and community support. This will show that you are not just looking for any job, but that you genuinely want to contribute to their mission.
✨Tip Number 3
Network with current or former employees of Stagecoach, if possible. They can provide insights into the company culture and expectations for the Duty Manager role, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss safety protocols and your approach to ensuring a safe working environment. Given the emphasis on safety in the job description, having concrete examples of how you've prioritised safety in previous roles will set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience, especially in the transport industry if applicable. Emphasise skills like team leadership, performance management, and customer focus.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Duty Manager role. Mention specific examples of how you've successfully led teams, managed performance, and ensured safety standards in previous positions.
Showcase Relevant Skills: Clearly outline your computer skills and knowledge of road traffic and employment legislation. This will demonstrate your readiness to handle the operational aspects of the role effectively.
Highlight Your Values: Align your application with Stagecoach's values. Discuss how you plan for the future, do the right thing, and support communities, showcasing your commitment to their inclusive culture.
How to prepare for a job interview at Stagecoach Group
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading and developing teams. Be prepared to discuss your previous management experiences, focusing on how you've mentored and supported team members in the past.
✨Demonstrate Your Knowledge of Safety Standards
Safety is paramount in this role. Familiarise yourself with relevant safety regulations and be ready to explain how you would promote high safety standards within the team.
✨Prepare for Performance Management Questions
Expect questions about how you would oversee driver performance and implement development plans. Think of specific examples where you've successfully improved team productivity.
✨Emphasise Your Communication Skills
Collaboration and communication are key aspects of this role. Be ready to share examples of how you've fostered strong relationships with colleagues and stakeholders to enhance service delivery.
