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- Tasks: Engage with customers, provide travel advice, and enhance bus user experiences.
- Company: Join Stagecoach, a community-focused transport service in Northampton.
- Benefits: Competitive salary, pension scheme, 25 days holiday, and supportive work culture.
- Why this job: Make a real difference in your community by improving local transport services.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunity for career growth and to promote sustainable travel.
The predicted salary is between 26400 - 36960 £ per year.
Salary £26,400 p/a
Customer Engagement Officer Northampton Fixed-Term Position (6 months) Potential for extension depending on funding
Are you passionate about helping people and improving local transport services? We're looking for a friendly, proactive, and community-minded Customer Engagement Officer to join our Northampton team and help enhance the experience of our bus users across the town and surrounding areas.
What you'll be doing:
- Be a visible and approachable ambassador for bus travel across the town
- Help customers understand their travel options and plan onward journeys
- Support the use of the Stagecoach App, offering guidance and training to customers
- Share important service updates via posters, digital channels, and RTI screens
- Gather feedback and insights to help improve services and remove travel barriers
- Represent Stagecoach at community and council meetings to promote bus use
- Respond to incidents to offer on-the-ground support to both customers and colleagues
- Support revenue protection and assist in addressing anti-social behaviour reports
- Attend events and initiatives to promote sustainable travel and boost ridership
What you'll bring:
- Experience in a customer-facing role
- Excellent verbal and written communication skills
- Confidence in working independently and taking initiative
- Familiarity with the local bus network and geography
- Ability to travel easily across the area (including using upper decks of buses)
- Willingness to spend time outdoors, walking and standing at stops and interchanges
Why join us?
At Stagecoach, we believe in supporting our people and our communities. Here's what you'll enjoy:
- Defined Contribution pension scheme with employer contributions
- Death in Service cover
- 25 days holiday (pro rata) plus
Customer Engagement Officer employer: Stagecoach Group
Contact Detail:
Stagecoach Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Officer
✨Tip Number 1
Get to know the company! Research Stagecoach and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations that might come up as a Customer Engagement Officer. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Stagecoach family.
We think you need these skills to ace Customer Engagement Officer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people and improving local transport services. Share any relevant experiences that highlight your commitment to customer service and community engagement.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how you can contribute to enhancing the experience of our bus users!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this role relies heavily on effective interaction with customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stagecoach Group
✨Know Your Stuff
Before the interview, make sure you research Stagecoach and their services thoroughly. Understand the local bus network and be ready to discuss how you can enhance customer experiences. This shows your genuine interest in the role and helps you stand out.
✨Show Your People Skills
As a Customer Engagement Officer, you'll be interacting with various people daily. Prepare examples of how you've successfully handled customer queries or resolved issues in previous roles. Highlight your communication skills and ability to connect with others.
✨Be Proactive and Positive
Demonstrate your proactive nature by discussing times when you've taken the initiative to improve a service or process. Show enthusiasm for helping customers and improving their travel experience, as this aligns perfectly with what the role requires.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about community initiatives or how they gather customer feedback. This not only shows your engagement but also helps you assess if the company is the right fit for you.
