Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide travel advice, and enhance bus user experiences.
- Company: Join Stagecoach, a community-focused transport company in Northampton.
- Benefits: Enjoy a competitive salary, free travel pass, and 25 days holiday.
- Why this job: Make a real difference in your community while supporting local transport services.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of an inclusive team that values diversity and community support.
The predicted salary is between 22000 - 30000 £ per year.
Salary £26,400 p/a
Location Northampton
Contract Fixed-Term Position (6 months) – Potential for extension depending on funding
Are you passionate about helping people and improving local transport services? We’re looking for a friendly, proactive, and community-minded Customer Engagement Officer to join our Northampton team and help enhance the experience of our bus users across the town and surrounding areas.
What you’ll be doing
With growing numbers of people visiting Northampton town centre, this role is all about making sure our customers feel supported throughout their journey. From providing directions and travel advice to sharing updates during service disruptions, you’ll be a vital point of contact for customers in and around the Bus Station and town centre and beyond. You’ll also:
- Be a visible and approachable ambassador for bus travel across the town
- Help customers understand their travel options and plan onward journeys
- Support the use of the Stagecoach App, offering guidance and training to customers
- Share important service updates via posters, digital channels, and RTI screens
- Gather feedback and insights to help improve services and remove travel barriers
- Represent Stagecoach at community and council meetings to promote bus use
- Respond to incidents to offer on-the-ground support to both customers and colleagues
- Support revenue protection and assist in addressing anti-social behaviour reports
- Attend events and initiatives to promote sustainable travel and boost ridership
What you’ll bring
We’re looking for someone who thrives on interaction and who understands the importance of great customer service. You’ll also bring:
- Experience in a customer-facing role
- Excellent verbal and written communication skills
- Confidence in working independently and taking initiative
- Familiarity with the local bus network and geography
- Ability to travel easily across the area (including using upper decks of buses)
- Willingness to spend time outdoors, walking and standing at stops and interchanges
Why join us?
At Stagecoach, we believe in supporting our people and our communities. Here’s what you’ll enjoy:
- Defined Contribution pension scheme with employer contributions
- Death in Service cover
- 25 days holiday (pro rata) plus bank holidays
- Free Stagecoach travel pass for you and a companion
- Access to Hapi platform – with retail and leisure discounts
- Access to our Employee Assistance Programme
Ready to help us raise the bar? Apply today and be part of something brilliant. Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach: We plan for the future, We do the right thing, We are stronger together, We are down to earth, and We support communities.
Closing Date: 21st February 2026
Location: Northampton Depot North Gate Bus Station, Bradshaw St Northampton NN1 2HL
Customer Engagement Officer in Northampton employer: STAGECOACH GROUP PLC
Contact Detail:
STAGECOACH GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Officer in Northampton
✨Tip Number 1
Get to know the local bus network inside out! Familiarise yourself with routes, schedules, and key stops. This will not only help you answer customer queries but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or volunteering, the more you engage with people, the more confident you'll become. Remember, being approachable is key in this role!
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you went above and beyond for someone. This will demonstrate your commitment to enhancing the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Engagement Officer in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about improving local transport services and making a difference in the community.
Tailor Your Experience: Make sure to highlight any relevant customer-facing experience you have. We’re looking for someone who thrives on interaction, so share examples of how you've provided excellent service in the past.
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate good communication skills, so make it easy for us to understand your points without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Stagecoach.
How to prepare for a job interview at STAGECOACH GROUP PLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the local bus network and geography. Brush up on common routes and any recent service changes. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Engagement Officer, you'll be interacting with a lot of people. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. Highlight your ability to communicate clearly and effectively.
✨Be Proactive and Positive
Demonstrate your proactive nature by discussing how you would approach helping customers during service disruptions. Share ideas on how to gather feedback and improve services. A positive attitude can really set you apart!
✨Align with Their Values
Familiarise yourself with Stagecoach's values and think about how they resonate with you. During the interview, mention specific values that you connect with and provide examples of how you embody those values in your work.
