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- Tasks: Lead and develop teams while ensuring operational excellence and safety.
- Company: Join Stagecoach, a supportive and innovative transport company.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive travel discounts.
- Why this job: Make a real impact on service quality and team success every day.
- Qualifications: Previous management experience preferred; strong leadership and planning skills required.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Salary
£36000
What you will be doing:
- Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
- Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
- Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
- Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
- Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
- Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
- External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
- Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don\’t walk by when standards aren\’t met.
What you’ll bring:
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising skills
- Self‑motivated with a positive approach to change
- Excellent customer focus
Why join us? You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.
We offer a great benefits package including:
- Defined Contribution pension scheme
- 25 days holiday plus bank holidays
- A Stagecoach bus travel pass for you and a companion
- Access to a wide range of retail and leisure discounts
Ready to help us raise the bar? Apply today and be part of something brilliant.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location:
Inverness Depot 1 Seafield Road Inverness IV1 1SG
#J-18808-Ljbffr
Duty Manager employer: STAGECOACH GROUP PLC
Contact Detail:
STAGECOACH GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the transport industry, especially those who have worked as Duty Managers. They can give you insider tips and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and performance oversight. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've developed teams and handled employee relations. This will demonstrate your ability to foster an inclusive environment, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive and innovative team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous management or supervisory experience you have. We want to see how you've led teams and fostered a positive work environment, so share specific examples that showcase your ability to inspire and support others.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to performance management and coaching. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Demonstrate Your Customer Focus: Since customer excellence is key for us, make sure to include any relevant experiences where you've gone above and beyond for customers. Whether it's through direct interactions or improving processes, we want to know how you’ve contributed to a seamless customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at STAGECOACH GROUP PLC
✨Know Your Team Dynamics
Before the interview, think about how you would lead and develop teams. Be ready to share examples of how you've managed, mentored, or supported colleagues in the past. This shows that you understand the importance of fostering an inclusive environment.
✨Showcase Your Performance Management Skills
Prepare to discuss your experience with performance management. Think of specific instances where you've implemented development plans or improved team productivity. This will demonstrate your ability to oversee driver performance effectively.
✨Emphasise Your Coaching Experience
Be ready to talk about your coaching and training methods. Highlight any collaborations with training functions and how you've equipped team members with the necessary skills. This is crucial for the role and shows your commitment to employee development.
✨Communicate Your Safety Commitment
Safety is paramount, so be prepared to discuss how you've promoted high safety standards in previous roles. Share examples of how you've addressed challenges and ensured everyone goes home safely. This will resonate well with the company's values.
