- Design, develop, configure, and maintain ServiceNow solutions across modules including ITSM, ITOM, HRSD, SecOps, GRC, and CSM.
- Implement and configure integrations with third-party systems using REST, SOAP, Integration Hub, and MID Server.
- Translate business and technical requirements into scalable, best-practice ServiceNow solutions.
- Participate in all phases of the Software Development Lifecycle (SDLC), including design, development, testing, deployment, and support.
- Conduct code reviews and ensure adherence to ServiceNow development standards and best practices.
- Support platform administration, patching, upgrades, and instance management across development, testing, and production environments.
- Collaborate with architects, analysts, and stakeholders to deliver secure and efficient solutions.
- Produce and maintain technical documentation, including design specifications, test plans, and operational runbooks.
- Provide third-line support for incidents, problems, and change requests related to the ServiceNow platform.
- Work within secure environments while adhering to established security and data handling protocols.
What You Bring to the Table
- 3+ years of experience as a ServiceNow Developer with hands‑on development across multiple ServiceNow modules.
- Experience with ITSM modules, including Incident, Problem, Change, Request, and CMDB.
- Solid knowledge of ServiceNow integrations using REST APIs, SOAP services, Integration Hub, and MID Server.
- Hands‑on experience with Update Sets, Automated Test Framework (ATF), and instance cloning.
- Good understanding of ITIL v3/v4 processes and their implementation within ServiceNow.
- Experience working within Agile/Scrum delivery environments using tools such as Jira and Confluence.
- Strong analytical, troubleshooting, and problem‑solving capabilities.
- Excellent communication and stakeholder management skills.
- Active SC Clearance is mandatory.
You Should Possess the Ability to
- Design and implement scalable ServiceNow solutions aligned with business requirements.
- Develop and maintain complex workflows, automations, and integrations.
- Diagnose, troubleshoot, and resolve complex platform issues efficiently.
- Collaborate effectively with both technical and non‑technical stakeholders.
- Manage competing priorities while delivering high‑quality solutions within deadlines.
- Follow ServiceNow development standards, governance frameworks, and security requirements.
- Support continuous improvement initiatives through automation and process optimization.
- Work independently and as part of a cross‑functional Agile team.
What We Bring to the Table
- Opportunity to work on large‑scale ServiceNow implementations across diverse modules.
- Exposure to complex integration, automation, and digital transformation projects.
- Collaborative environment with experienced architects, analysts, and technical specialists.
- Opportunities to work with modern ServiceNow technologies, best practices, and Agile delivery methodologies.
- Professional growth through exposure to secure and highly regulated environments.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
