At a Glance
- Tasks: Design and implement a vendor performance management framework for strategic technology partners.
- Company: Dynamic enterprise organisation with a multi-vendor technology delivery model.
- Benefits: Remote-first role, competitive pay, and flexible working arrangements.
- Other info: Initial 3-6 month contract with potential for growth and development.
- Why this job: Make a real impact by shaping vendor performance in a leading tech environment.
- Qualifications: Experience in vendor performance frameworks and strong data aggregation skills required.
The predicted salary is between 63000 - 77000 £ per year.
IT Vendor Performance Manager / Consultant for enterprise organisation operating a multi-vendor technology delivery model, is looking for an experienced consultant to build a consistent framework for measuring and reporting on strategic vendor performance. The role will design the plans, processes and reporting structures needed to give technology leadership a single, consolidated view of how major delivery partners and other tier-1 SIs are performing against contracted commitments, delivery quality and roadmap alignment. This is a build role rather than a run role: the consultant will stand up the framework, prove it works and hand over a repeatable process, not simply operate an existing one.
Key Responsibilities
- Design and implement an IT vendor performance management framework covering all strategic technology partners
- Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors
- Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling, contractual reporting and finance, into a single performance view
- Establish governance cadence and reporting structures for CxO-level review (scorecards, dashboards, QBRs)
- Work with vendor management, procurement and delivery leads to align metrics with contractual SLAs and KPIs
- Partner directly with vendor account leads at SIs to agree data provision and reporting standards
- Identify gaps in current tracking and recommend tooling or process improvements
- Present findings and recommendations to the CTO and senior stakeholders
Deliverables
- Vendor performance framework and methodology document
- Standardised KPI/metric set and data collection process
- Reporting templates and dashboards (roadmap view, delivery view, risk view)
- Governance cadence and RACI for ongoing operation
Experience Required
- Proven track record designing vendor or supplier performance frameworks within large, complex enterprise environments
- Direct experience managing or governing relationships with tier-1 SIs
- Strong data aggregation and reporting background, ideally spanning Jira, roadmap tools (e.g. Aha!, Jira Align, ServiceNow) and BI/reporting tools
- Comfortable and credible operating at CxO level, translating operational detail into executive-level insight
- Background in technology delivery governance, PMO, vendor management or IT strategy consulting
- Experience within large-scale or regulated organisations (financial services, telecoms, retail or similar) advantageous
Desirable
- Prior consulting background (Big 4 or boutique strategy/technology consultancy)
- Familiarity with vendor scorecarding and SLA governance frameworks
- Experience standing up a PMO or governance function from scratch
Contract role, outside IR35, initial 3-6 months assignment, remote first, expect 1-2 days week onsite in West London.
IT Vendor Performance Manager in London employer: Staffworx
At Staffworx, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Front-End Engineer in West London, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional development, all while collaborating with a talented Agile team dedicated to innovation and excellence. Join us to make a meaningful impact in a supportive environment that values your growth and contributions.
