IT Vendor Performance Manager / Consultant for enterprise organisation operating a multi-vendor technology delivery model, is looking for an experienced consultant to build a consistent framework for measuring and reporting on strategic vendor performance. The role will design the plans, processes and reporting structures needed to give technology leadership a single, consolidated view of how major delivery partners and other tier-1 SIs, are performing against contracted commitments, delivery quality and roadmap alignment. This is a build role rather than a run role: the consultant will stand up the framework, prove it works and hand over a repeatable process, not simply operate an existing one. Key Responsibilities Design and implement an IT vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling, contractual reporting and finance, into a single performance view Establish governance cadence and reporting structures for CxO-level review (scorecards, dashboards, QBRs) Work with vendor management, procurement and delivery leads to align metrics with contractual SLAs and KPIs Partner directly with vendor account leads at SIs to agree data provision and reporting standards Identify gaps in current tracking and recommend tooling or process improvements Present findings and recommendations to the CTO and senior stakeholders Deliverables Vendor performance framework and methodology document Standardised KPI/metric set and data collection process Reporting templates and dashboards (roadmap view, delivery view, risk view) Governance cadence and RACI for ongoing operation Experience Required Proven track record designing vendor or supplier performance frameworks within large, complex enterprise environments Direct experience managing or governing relationships with tier-1 SIs Strong data aggregation and reporting background, ideally spanning Jira, roadmap tools (e.g. Aha!, Jira Align, ServiceNow) and BI/reporting tools Comfortable and credible operating at CxO level, translating operational detail into executive-level insight Background in technology delivery governance, PMO, vendor management or IT strategy consulting Experience within large-scale or regulated organisations (financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect 1-2 days week onsite in West London.
IT Vendor Performance Manager employer: Staffworx
At Staffworx, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Front-End Engineer in West London, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional development, all while collaborating with a talented Agile team dedicated to innovation and excellence. Join us to make a meaningful impact in a supportive environment that values your growth and contributions.
