At a Glance
- Tasks: Create tailored customer packs showcasing solar solutions for sales teams.
- Company: Established company with 25 years of experience in energy solutions.
- Benefits: 28 days holiday, company pension, and a friendly office culture.
- Other info: Office-based role with a supportive environment and career growth potential.
- Why this job: Join a growing team making a real difference in energy independence.
- Qualifications: 2 years in office administration or sales support, preferably in solar or electrical.
The predicted salary is between 22050 - 26950 £ per year.
They have over 25 years of experience in helping local homes and businesses save money on energy, reduce carbon and become energy independent.
They install the most advanced solar panels, use Duracell battery technology and provide ongoing customer support for years.
Due to continued growth and business expansion they need to recruit a Solar Support Administrator to produce pre-sales Customer Packs that are used by the sales team to illustrate the benefits of installing Solar, Battery Storage and EV Charger solutions systems to new customers.
Each installation is unique, the pack will help the customer visualise what the solar panels will look like once installed.
You will collate and gather a range of data/information from site surveys, aerial photography, google maps, drone videos to help you produce a full-colour, tailored pack.
The pack will also include tailored calculations on energy usage to help them understand the savings and benefits they will experience.
You should have at least 2 years experience in office administration or sales support, ideally gained in a solar or electrical company.
You will be competent and confident in using IT to include MS Office, Google Maps and CRM.
Updating CRM systems and tracking jobs through to completion.
Role will be office-based, Monday to Friday 8.30am to 4pm. 28 days holiday, Company Pension.
Nice office environment and culture.
Offices are based between Bangor and Newtownards.
Skills: Administration Customer Service IT Skills
CRM Support Administrator in Bangor employer: StaffSource
As one of Ireland's leading workwear and teamwear suppliers, this company offers a dynamic and supportive work environment for sales professionals looking to thrive. With a strong focus on employee growth, you will benefit from comprehensive training, a competitive salary with excellent OTE potential, and a range of perks including remote/hybrid working options, generous holiday allowance, and a collaborative culture that values your contributions. Join a team that is committed to excellence and innovation in the industry, all while enjoying the beautiful surroundings near Newtownards.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Support Administrator in Bangor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at StaffSource. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like StaffSource before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Support Administrator in Bangor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to StaffSource:Your cover letter is your chance to shine! Tell us why you want to work at StaffSource specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at StaffSource!
How to prepare for a job interview at StaffSource
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
