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- Tasks: Provide essential out-of-hours support for care homes and healthcare services.
- Company: Join Staffscanner, a family-owned leader in health and social care staffing.
- Benefits: Enjoy 30 days holiday, private healthcare, and a cycle2work scheme.
- Why this job: Make a real difference by ensuring safe staffing for care homes.
- Qualifications: Strong communication skills and ability to handle urgent situations.
- Other info: Be part of a diverse team that values empathy and collaboration.
Location: Glasgow
Benefits: 30 days holiday, company sick pay, private health care, cycle2work scheme and more.
About Us
Staffscanner is a leader in temporary staffing for health and social care. Family‑owned and based in Glasgow City Centre, we proudly serve clients and candidates across the UK.
Why We’re Different
- Innovative Technology: Our unique app has revolutionised staffing for care homes, the NHS, and private clinics since 2017.
- Proven Success: Connecting over 50,000 high‑quality candidates with trusted clients, we’ve filled millions of hours and received raving reviews.
- People First, Visionary Approach: We’re more than an app — Staffscanner is driving a sustainable, efficient, and quality‑focused shift in care staffing by breaking down barriers and raising standards, one shift at a time.
Our Values
- We put people first, recognising that our success is driven by the dedication and care of our staff and the wellbeing of those they serve.
- We improve as a team, fostering a collaborative environment where everyone’s contributions are valued and collective growth is celebrated.
- We take ownership, ensuring accountability and pride in our work.
- We treat everyone with dignity and respect, creating an inclusive culture where every individual feels valued and heard.
- We listen and take action, committed to responding to feedback and continuously enhancing our services.
- We never stop improving, embracing innovation and striving for excellence in all we do without letting the pursuit of perfection hinder progress.
About the Role
When care homes need support after hours, you’ll be the person they can rely on. As an Out of Hours Customer Support Advisor, you’ll provide responsive, professional support during evenings, weekends, and public holidays – ensuring our clients and healthcare staff receive seamless service around the clock. You’ll manage inbound and outbound calls, messages and app notifications to arrange last‑minute shift cover, handle urgent client requests and support our nurses and carers in the field. Calm under pressure and confident in your decision‑making, you’ll help maintain safe staffing levels and uphold the high standards of care our clients depend on.
Key Responsibilities
- Respond promptly to calls, messages and app notifications outside of standard office hours.
- Manage urgent shift bookings, cancellations and resourcing needs for care home clients.
- Proactively contact available nurses and carers to fill open shifts.
- Provide clear, empathetic communication to staff and clients in time‑sensitive situations.
- Accurately record all activity, issues and updates for effective handover to the daytime team.
- Escalate safeguarding, safety or continuity concerns to the appropriate manager or clinical support.
- Work closely with internal teams to ensure consistent service delivery and client satisfaction.
Skills & Experience
- Excellent communication skills with a calm, professional manner.
- Confident making outbound calls and coordinating multiple priorities.
- Strong organisational skills with good attention to detail.
- Able to stay composed when handling urgent or sensitive situations.
- Self‑motivated and able to work independently during out‑of‑hours periods.
- Previous experience in healthcare staffing, care coordination, or customer support (preferred but not essential).
- Flexible and reliable, with the ability to work evenings, weekends and bank holidays.
Why Join Us
- Play a vital role in maintaining safe staffing for care homes and healthcare services.
- Work within a supportive team that values empathy, professionalism and collaboration.
- Receive full training, ongoing support and clear communication from our regional teams.
- Gain valuable experience in healthcare operations, customer service and shift coordination.
Diversity & Inclusion
At Staffscanner, diversity, equity, and inclusion are core to our mission. We create an environment where diverse perspectives are celebrated, and everyone is empowered to excel. We ensure equitable processes and welcome applicants of all backgrounds, valuing ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, and disability. Our commitment to these principles drives our success and innovation in the care industry.
Out of Hours Customer Support in Glasgow employer: Staffscanner
Contact Detail:
Staffscanner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Customer Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Out of Hours Customer Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your phone skills! Since this role involves managing calls and messages, get comfortable with handling different scenarios. Role-play with a friend or record yourself to refine your communication style and stay calm under pressure.
✨Tip Number 3
Show off your flexibility! Highlight your availability for evenings, weekends, and bank holidays in conversations. This is key for the Out of Hours role, so make sure they know you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Staffscanner and being part of our mission to improve care staffing.
We think you need these skills to ace Out of Hours Customer Support in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Out of Hours Customer Support role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Staffscanner
✨Know the Company Inside Out
Before your interview, take some time to research Staffscanner. Understand their innovative technology and how they’ve revolutionised staffing in healthcare. This will not only show your interest but also help you align your answers with their values and mission.
✨Showcase Your Communication Skills
As an Out of Hours Customer Support Advisor, communication is key. Prepare examples from your past experiences where you effectively handled urgent situations or provided empathetic support. This will demonstrate your ability to stay calm under pressure and communicate clearly.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple priorities, especially in a fast-paced environment. Share specific strategies you use to stay organised and ensure that nothing falls through the cracks, as this role requires juggling various tasks simultaneously.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to urgent shift bookings or client requests. Practice responding to these scenarios, focusing on your decision-making process and how you would maintain high standards of care while managing time-sensitive issues.
