Quality & Governance Manager in Glasgow, Scotland

Staffscanner is recruiting a Quality & Governance Manager to lead quality assurance, audit, compliance, clinical governance, inspection readiness, policy management and learning content governance across our regulated health and social care services. This is a key role for someone with strong experience in regulated care who understands what good care, strong governance and clear regulatory evidence look like in practice. The role will support Staffscanner, Care Staff at Home and Silverburn Care Home, helping each service remain compliant, inspection ready and focused on continuous improvement.

You will also be responsible for the quality, regulatory accuracy and content governance of our e-learning and policy content, ensuring that learning and policy materials used across our services are current, practical, evidence based and aligned to Scottish health and social care requirements. This is not just a desk based compliance role. We are looking for someone who can visit services, review practice, audit records, challenge constructively, support managers, identify risk, write clear reports and drive improvement through to completion.

As Quality & Governance Manager, you will develop and lead a consistent quality assurance and governance framework across our regulated businesses. You will carry out audits, quality visits, spot checks and thematic reviews, and work closely with managers and senior leaders to ensure that risks are identified, actions are completed and improvements are embedded in practice. You will support services with Care Inspectorate inspection readiness, self-evaluation, improvement planning, incident learning, complaints, safeguarding, policy implementation and training compliance. You will also oversee the quality and review process for e-learning and policy content, ensuring that our internal materials remain accurate, relevant and aligned with current regulatory expectations.

Key responsibilities

• Develop, implement and maintain a quality assurance framework across Staffscanner, Care Staff at Home and Silverburn Care Home.
• Carry out planned audits, quality visits, thematic reviews, unannounced spot checks and service deep dives.
• Support services to prepare for Care Inspectorate inspections and regulatory visits.
• Support managers with self-evaluation, evidence gathering and post-inspection improvement planning.
• Review incidents, complaints, safeguarding concerns, medication issues, near misses and quality risks.
• Lead or support root cause analysis, lessons-learned reviews and improvement planning.
• Produce clear audit reports, action plans and monthly quality governance reports for senior leadership.
• Monitor improvement plans through to completion and test whether changes have been embedded in practice.
• Support managers to evidence safe, person-centred, compliant and high-quality care.
• Own and maintain the policy and procedure review schedule.
• Review, write and update policies in line with Scottish health and social care requirements, regulatory expectations, inspection findings and service learning.
• Maintain version control, review dates, approval records and implementation evidence for policies and learning content.
• Review e-learning content for clinical accuracy, regulatory alignment and practical relevance.
• Identify training needs from audits, complaints, incidents, inspections and service feedback.
• Work with managers and operational teams to ensure training, policies and competency requirements are understood, implemented and evidenced.
• Use quality, compliance, workforce and training data to identify trends, risks and improvement priorities.
• Act as a credible critical friend to managers and teams, providing both support and constructive challenge.

What we are looking for

We are looking for someone with strong professional credibility in regulated health and social care. You will have experience in quality assurance, audit, governance, inspection support, clinical leadership or regulated care management. You will be confident reviewing practice, speaking with managers and staff, identifying gaps, writing clear reports and holding people to account for improvement. You will understand Care Inspectorate expectations and be able to help services evidence safe, well-led and person-centred care. You will be practical, organised, confident and calm under pressure. You will be supportive, but also confident enough to challenge poor practice, weak evidence or slow progress when required.

Essential experience

• Experience in regulated health and social care, ideally in Scotland.
• Strong understanding of Care Inspectorate expectations, Health and Social Care Standards, SSSC Codes, safeguarding / adult support and protection, care planning, medication governance, supervision and training compliance.
• Experience supporting services through audits, quality reviews, inspections or improvement plans.
• Experience reviewing incidents, complaints, safeguarding concerns, medication issues or service risks.
• Ability to write clear audit reports, action plans, policies and governance documents.
• Experience identifying training needs from audits, incidents, complaints or inspection findings.
• Ability to review learning or policy content for accuracy, relevance and compliance.
• Strong communication skills and the confidence to challenge constructively.
• Good digital skills, including use of spreadsheets, compliance trackers, dashboards or care/governance systems.
• Full UK driving licence and willingness to travel regularly across Scotland.

Desirable experience

• Registered Nurse with active NMC registration.
• Previous experience as a Registered Manager, Deputy Manager, Clinical Lead, Quality Lead, Governance Lead or Senior Nurse.
• Experience across more than one regulated setting, such as care home, care at home, nursing agency, supported living or NHS Scotland.
• Evidence of improving Care Inspectorate outcomes or supporting a service following a poor inspection.
• Experience developing or reviewing mandatory training, competency frameworks, e-learning or LMS content.
• Experience owning a policy register or governance framework across multiple services.
• Experience with electronic care planning, eMAR, incident management, LMS, recruitment compliance or quality assurance systems.
• Formal qualification in quality improvement, audit, governance, clinical education, training or management.

Why join Staffscanner?

This is an opportunity to shape quality, governance, audit and learning across a growing health and social care organisation. You will have the scope to build practical systems, strengthen inspection readiness, improve policies, influence training content and support managers to deliver safer, better-evidenced care. The role will suit someone who wants to make a visible difference across regulated services and who knows what good evidence looks like when the regulator walks through the door.

How to apply

Please apply with your CV and a short covering note outlining your relevant experience. As part of your application, please include an example of an audit, inspection, complaint, incident or quality improvement project you have led or supported. Please include the issue identified, the action you took and the outcome achieved.