Clinical Support Officer

Join Staffscanner: Revolutionizing Temporary Staffing in Health and Social Care!

Location: Glasgow

Salary: 28-32k p/a

Benefits: 30 days holiday, company sick pay, private health care, cycle2work scheme and more

About Us

Staffscanner is a leader in temporary staffing for health and social care. Family-owned and based in Glasgow City Centre, we proudly serve clients and candidates across the UK.

About the Role:

As a Clinical Support Officer, you will play a critical role in ensuring the highest standards of care by managing and resolving complaints from our client care homes. You will handle a variety of concerns, including disciplinary issues and clinical errors, ensuring that each case is thoroughly investigated, documented, and resolved in accordance with our policies and regulatory standards.

Key Responsibilities:

• Act as the primary point of contact for care homes raising concerns related to temporary staff performance and conduct.
• Investigate complaints, including clinical errors, disciplinary breaches, and service issues, ensuring a fair and timely resolution.
• Maintain a robust documentation process, logging and tracking all incidents to ensure compliance and continuous improvement.
• Liaise with temporary staff regarding complaints, conducting interviews and gathering statements as required.
• Implement corrective actions, including disciplinary measures and additional training when necessary.
• Work closely with internal teams, including recruitment and compliance, to ensure only the highest standards of care are delivered.
• Provide regular reports and insights to management on complaint trends, highlighting areas for improvement.
• Ensure compliance with relevant care regulations and internal company policies.
• Work closely with the nurse manager to ensure strong professional relationships are maintained with our clients.
• Occasional site visits with clients.

Skills & Experience Required:

• SVQ level 3 in Health/Social care is a must.
• Recent experience in administering medication.
• Experience as a Senior Carer or similar role within a care home setting.
• Strong understanding of care home regulations, clinical procedures, and best practices.
• Excellent problem-solving and decision-making skills, with the ability to handle sensitive situations professionally.
• Exceptional communication skills, both written and verbal, with the ability to liaise effectively with a range of stakeholders.
• Strong organizational skills with experience in maintaining accurate records and reports.
• Ability to work independently and manage multiple cases simultaneously.
• A compassionate but firm approach to dealing with staff performance and complaints.

Why We're Different:

• Innovative Technology: Our unique app has revolutionized staffing for care homes, the NHS, and private clinics since 2017.
• Proven Success: Connecting over 50,000 high-quality candidates with trusted clients, we've filled millions of hours and received raving reviews.
• People First, Visionary Approach: We're more than just an app — Staffscanner is driving a sustainable, efficient, and quality-focused shift in care staffing by breaking down barriers and raising standards, one shift at a time.

Our Values

• We put people first, recognizing that our success is driven by the dedication and care of our staff and the wellbeing of those they serve.
• We improve as a team, fostering a collaborative environment where everyone's contributions are valued, and collective growth is celebrated.
• We take ownership, ensuring accountability and pride in our work.
• We treat everyone with dignity and respect, creating an inclusive culture where every individual feels valued and heard.
• We listen and take action, committed to responding to feedback and continuously enhancing our services.
• We never stop improving, embracing innovation and striving for excellence in all we do without letting the pursuit of perfection hinder progress.

If you are passionate about quality assurance and care and want to make a meaningful impact in the care sector, we would love to hear from you. Apply now to join Staffscanner and help us continue to revolutionize care staffing!

At Staffscanner, diversity, equity, and inclusion are core to our mission. We create an environment where diverse perspectives are celebrated, and everyone is empowered to excel. We ensure equitable processes and welcome applicants of all backgrounds, valuing ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, and disability. Our commitment to these principles drives our success and innovation in the care industry.