At a Glance
- Tasks: Maximise rental income and support communities through effective income management.
- Company: Join a growing organisation dedicated to community investment.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with potential for early application closure.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing services and strong communication skills required.
The predicted salary is between 32022 - 39138 £ per year.
We’re entering an exciting period of growth, and this role will play a key part in strengthening our income management service and supporting continued investment in our communities.
This person will be responsible for ensuring our rental and service charge income is maximized by delivering an effective income management service.
They will manage income cases, including taking appropriate legal action whilst taking a customer centered approach.
To work closely with the Income Specialist to ensure performance standards and KPIs are met.
What you’ll do
- Maximise rental and service charge income through effective management of customer accounts.
- Proactively engage customers through calls, texts, emails and home visits to manage arrears and agree payment plans.
- Reduce legal action and evictions through early intervention and supportive debt management.
- Progress legal cases when necessary, including notices, court preparation and attendance at hearings or evictions.
- Deliver excellent customer service by accurately recording information, working collaboratively across teams and continuously developing practice.
Who you are
- Experience working in housing and income collection services, ideally within social housing.
- Good understanding of housing services and the wider issues affecting customers and communities.
- Strong teamworking and relationship-building skills across teams and services.
- Excellent communication skills, IT proficiency and ability to use systems effectively.
- Organised, customer-focused and able to manage multiple priorities under pressure.
- A full driving licence and access to a vehicle.
We may close this vacancy early if we receive a high volume of applications.
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Income Officer in Stoke-on-Trent employer: Staffs Housing
As an Activities & Events Officer in Stoke-on-Trent, you will join a dedicated team committed to enhancing the lives of our customers through engaging events and activities. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you thrive in your role. With a focus on community engagement and customer service, we provide a rewarding environment where your contributions truly make a difference.
