At a Glance
- Tasks: Be the trusted partner for clients, helping them succeed with our sales intelligence tool.
- Company: Join a fast-growing sales intelligence company in London with a collaborative culture.
- Benefits: Competitive salary, equity options, hybrid work, and opportunities for career growth.
- Other info: Enjoy a dynamic environment with regular team celebrations and social events.
- Why this job: Make a real impact by shaping client success and driving results from day one.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Bonus/commission tied to client retention and account growth
- Equity / share options
- Location: Hybrid, London (1–2 days a week in the office)
About the company
We're a sales intelligence tool that helps B2B sales teams find the right accounts at the right moment.
Instead of working from static lists, our clients see which companies are showing real buying signals, why each lead matters, and can reach out across email, Linked In and phone.
We're an ambitious team in London, and we're growing fast.
Customer Success is at the heart of that growth, because our clients' results are our results.
You'll be one of the first people to join the team and will help shape how we look after clients as we scale.
Life here
Things move quickly here, and everyone owns their work.
You'll have the freedom to make decisions, try new approaches and see the impact of what you do straight away.
It's challenging work, and it's rewarding.
We're collaborative, and there's no such thing as a bad idea. The best ideas can come from anyone on the team, and you'll play a real part in making the product even better.
We also make time to enjoy it together.
When the team hits a milestone, we celebrate with a team lunch.
We get together for regular socials and drinks, head out on offsites, and visit our clients in person so we truly understand the people we work for.
We're hybrid, with days in our London office, so you get time together as a team and flexibility around it.
What you'll do
You’ll be the person our clients trust most at the company.
From their first kickoff call onwards, you’ll help them get live quickly, see real pipeline from the platform, and grow with us over time.
Our clients are all over the world, so you’ll work with sales teams across different markets and time zones.
- Welcome new clients. Run kickoff calls, get to know their go-to-market, and get them live and seeing results fast.
- Shape their targeting. Work with clients on who they should go after and which buying signals matter, then keep refining as results come in.
- Keep campaigns performing. Keep an eye on leads, launches and replies for each account, and step in early with ideas when something could work better.
- Help every user get value. Make sure everyone on the account is using the platform well, and coach reps who are still finding their feet.
- Celebrate results together. Run regular check-ins and quarterly reviews that show clients the impact the platform has had, and plan what’s next.
- Grow your accounts. Spot when a client is ready for more leads, more seats or a bigger plan, and work with sales to make it happen.
- Be their go‑to person. When a client needs help, you’re the first call, and you see it through.
- Bring the customer’s voice inside. Share what clients need with product and sales so the platform keeps getting better.
- Who we're looking for
We care more about who you are than what’s on your CV. Attitude, graft and genuine care for people will take you further here than any job title.
- Ownership. When a client has a problem, it’s your problem. You see it through without being chased.
- Organised. You manage a full book of clients without dropping a follow‑up or missing a deadline.
- Calm under pressure. If a client is ever unhappy, you stay steady and focus on finding the fix.
- Empathy. You genuinely care whether your clients succeed, and you take the time to understand what they need.
- Strong communication. You explain things clearly on calls and in writing, and you can hold your own with founders and sales leaders.
- Problem solving. You dig into why something isn’t working instead of waiting for someone else to fix it.
- Commercial curiosity. You understand how sales teams work and you notice when a client is ready to grow.
- Drive. You put in the work consistently and you want fast career progression, and you’re prepared to earn it.
Experience
- 6–12 months in a sales role (SDR, BDR, account management, account executive or similar). We’re a sales tool, so you need to understand our customers’ world firsthand.
- Experience working with customers or clients directly, whether in sales, account management or customer success
- Comfortable running calls and presentations with senior stakeholders
- Clear, confident communication, written and spoken
- Bonus: experience with outbound tools, CRMs or B2B Saa S
- What you'll get
- £30,000–£40,000 base, plus bonus/commission tied to client retention and growth.
- Equity options. A real stake in the company you’re helping to build.
- Room to grow. You’ll be the 2nd hire in a CS team that’s about to scale. As the team grows, you’ll have every chance to grow with it, including into leadership.
- Your own clients from day one. Real relationships and real ownership, not a support queue.
- Support to do your best work. You’ll learn directly from the Head of CS, alongside a team that wants you to succeed.
- Hybrid working in London. 1–2 days a week in the office with the team, and flexibility around it.
- Work from anywhere. Two weeks a year to work from wherever you like.
- Momentum. A profitable, funded company with plenty of exciting things ahead.
- #J-18808-Ljbffr
Customer Success Manager employer: Staffr
At Staffr, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As an Enterprise SDR in London, you'll benefit from unparalleled mentorship opportunities, working closely with industry leaders while being part of a collaborative team that values curiosity and ambition. Our commitment to your professional growth ensures that you will not only develop essential skills but also have a clear path to advance into a high-performing Account Executive role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Staffr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Staffr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Staffr:Your cover letter is your chance to shine! Tell us why you want to work at Staffr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Staffr!
How to prepare for a job interview at Staffr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
