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For Companies At a Glance
- Tasks: Manage client relationships and oversee technology project delivery.
- Company: Join a fast-growing tech consultancy working with innovative organisations.
- Benefits: Enjoy a competitive salary, hybrid work options, and career development opportunities.
- Why this job: Be part of a dynamic team focused on customer success and impactful solutions.
- Qualifications: 3-6+ years in service delivery or account management within tech.
- Other info: Opportunity for growth into Senior Account Management roles.
The predicted salary is between 36000 - 60000 £ per year.
Job Specification: Service Delivery Manager / Account Manager (Tech Consultancy)
Location: Manchester (Hybrid)
Type: Full-time, Permanent
Salary: Up to £50k + Bonus
About Us
We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. Our focus is on delivering best-in-class solutions, helping our clients scale, optimise, and transform their operations.
The Opportunity
In this dual Service Delivery and Account Management role, you will:
- Act as the key interface between our clients and internal delivery teams.
- Own the successful delivery of technology projects and ongoing services.
- Drive customer satisfaction, retention, and account growth.
- Ensure the quality of service meets or exceeds client expectations.
- Identify and help close opportunities for upsell, cross-sell, and value expansion.
You’ll work closely with technical consultants, project managers, and leadership to build strong, trusted relationships with enterprise and mid-market clients.
Key Responsibilities
Service Delivery:
- Oversee the end-to-end service lifecycle for assigned client accounts.
- Proactively manage service performance, SLAs, and KPIs.
- Lead service reviews and regular check-ins with clients.
- Act as the first point of escalation for service-related issues.
- Ensure timely resolution of incidents, problems, and change requests.
Account Management:
- Build deep, trusted relationships with client stakeholders at all levels.
- Understand clients’ business goals and challenges to identify ways we can add value.
- Collaborate with technical and commercial teams to develop account plans.
- Track renewals, upsells, and client satisfaction metrics.
- Identify risks to retention or growth early and develop mitigation strategies.
About You
- 3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy.
- Strong background in SaaS, cloud, infrastructure, or enterprise software services.
- Exceptional client relationship management skills.
- Ability to manage multiple client accounts simultaneously.
- Good understanding of ITIL, project management basics, or service operations (preferred but not mandatory).
- Proactive, commercially astute, and highly organised.
- Strong problem-solving and escalation management skills.
- Excellent communication and stakeholder management abilities (both technical and non-technical audiences).
What We Offer
- Competitive base salary with annual bonus
- Hybrid working environment (2–3 days office-based, flexible remote options)
- Clear career development pathway into Senior Account Management or Delivery
Account Manager (Manchester Area) employer: Staffr
Contact Detail:
Staffr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Manchester Area)
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS, cloud, and cybersecurity. Being knowledgeable about these areas will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the tech consultancy space, especially those who work in account management or service delivery. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research StudySmarter and our approach to client success. Understanding our values and how we operate will allow you to tailor your conversations and show how you can contribute to our mission.
We think you need these skills to ace Account Manager (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and account management, particularly within technology or consultancy sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's goals and how your skills can help achieve them. Mention specific experiences that align with the responsibilities outlined in the job description.
Highlight Client Relationship Skills: In your application, emphasise your ability to build and maintain strong client relationships. Provide examples of how you've successfully managed client accounts and driven customer satisfaction in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've effectively resolved issues or escalated problems in a service delivery context. This will demonstrate your proactive approach and ability to manage challenges, which is crucial for this role.
How to prepare for a job interview at Staffr
✨Research the Company
Before your interview, take some time to understand the company's mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Given the nature of the Account Manager role, be ready to discuss specific scenarios where you've successfully managed client relationships or resolved service issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. During the interview, demonstrate your ability to convey complex information clearly and engage with both technical and non-technical audiences. Practice articulating your thoughts succinctly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client management, their expectations for the role, and how success is measured. This shows that you're proactive and genuinely interested in contributing to their goals.
