At a Glance
- Tasks: Lead the training lifecycle and develop engaging programmes for new and existing employees.
- Company: Join a leading financial services organisation with a dynamic team of over 500 employees.
- Benefits: Competitive salary, clear progression opportunities, and support for professional qualifications.
- Other info: Autonomy to propose improvements and work with innovative AI-driven tools.
- Why this job: Shape the future of training in a high-performing business and make a real impact.
- Qualifications: Experience in training or coaching, strong communication skills, and data-driven decision-making.
The predicted salary is between 60000 - 75000 £ per year.
My client, a leading financial services organisation with over 500 employees, is looking to appoint a Training Manager to support the development and performance of their Client Relationship Management teams.
Overview
This role will take ownership of the full training lifecycle, from onboarding new starters through to the ongoing development and upskilling of existing employees. You will also be responsible for managing a team of coaches and shaping the overall training strategy, with the opportunity to introduce new ideas and enhance the current approach.
Role
- Design and deliver structured training programmes for new starters.
- Support the ongoing development of employees post‑training.
- Manage and develop a team of internal coaches.
- Build and implement a forward‑looking 6‑month training plan.
- Identify training needs using data, performance metrics, and feedback.
- Deliver a mix of classroom‑based and 1:1 training sessions.
- Continuously review and improve training effectiveness and engagement.
Current training structure:
- 8‑week modular training programme.
- Combination of classroom‑based and 1:1 delivery.
- Weekly modules with knowledge testing.
- Opportunity to review and enhance the existing programme.
Key Responsibilities
- Take ownership of the end‑to‑end training function.
- Ensure consistency and quality of training delivery across the team.
- Use data and insights to drive continuous improvement.
- Support performance outcomes through effective training interventions.
- Work closely with senior management to align training with business objectives.
Performance Metrics
- Knowledge test results
- Customer complaints
- Online reviews
- Additional metrics may be introduced as new technologies and tools are implemented.
Technology
The business is introducing AI‑driven tools to assess call quality, tone, and sentiment, which will support performance analysis and help identify training needs.
Autonomy
The successful candidate will have the autonomy to propose and implement improvements to the training programme, with final sign‑off from the Senior Management Team.
Candidate Requirements
- Experience in training, learning and development, or coaching.
- Strong communication and presentation skills.
- Ability to design and deliver engaging training content.
- Organised with strong planning and time‑management skills.
- Experience using data to inform training decisions.
- Comfortable managing or supporting others within a training environment.
- Willingness to work towards a Level 4 qualification (supported by the business).
What’s on Offer
- £40,000 basic salary, OTE £51,000
- Clear progression opportunities within a growing organisation.
- Support with professional qualifications.
- Opportunity to shape and influence the training function within a high‑performing business.
Training Manager in Newcastle upon Tyne employer: STAFFPOWER GROUP
Join a leading financial services organisation that prioritises employee development and offers a dynamic work culture. As a Training Manager, you will have the opportunity to shape training strategies and influence the growth of your team while enjoying clear progression opportunities and support for professional qualifications. With a focus on innovation and continuous improvement, this role provides a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Training Manager in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like STAFFPOWER GROUP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Training Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to STAFFPOWER GROUP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on STAFFPOWER GROUP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at STAFFPOWER GROUP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with STAFFPOWER GROUP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at STAFFPOWER GROUP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former STAFFPOWER GROUP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
