At a Glance
- Tasks: Support customers via phone and email, ensuring excellent service and clear communication.
- Company: Join a supportive and friendly team focused on quality customer care.
- Benefits: End of contract bonus, performance incentives, and potential for long-term employment.
- Other info: Full training provided and opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Confident communicator with problem-solving skills; previous customer service experience preferred.
The predicted salary is between 26125 - 28000 £ per year.
About the Role: We’re looking for enthusiastic and professional individuals to join our Client Services team on a 7-month fixed-term contract. You’ll be supporting customers over the phone and by email, ensuring they receive an excellent standard of service and clear communication. This role is all about providing quality, not quantity — taking the time to listen, understand, and resolve each query carefully.
Key Responsibilities:
- Handle incoming calls, emails, and video queries from customers in a professional and friendly manner
- Take ownership of each enquiry, ensuring it’s resolved fully and promptly
- Update and maintain accurate client records and follow up on outstanding actions
- Work closely with other teams to deliver a smooth and positive experience for customers
- Stay informed on company updates to ensure accurate communication
About You:
- Confident communicator with excellent listening and problem-solving skills
- Strong attention to detail and ability to manage multiple cases at once
- Comfortable using technology and customer management systems
- Positive, proactive, and focused on delivering great outcomes for customers
- Previous customer service or call-handling experience preferred
What’s in it for You:
- End of contract bonus (paid upon successful completion of the term)
- Regular performance incentives throughout your contract
- Supportive and friendly team environment
- Full training provided and opportunities for long-term employment
Job Type: Fixed term contract
Work Location: In person
Contract length: 7 months - potential perm offer to follow
Benefits:
- Company events
- On-site parking
- Referral programme
- Transport links
Customer Service Executive employer: STAFFPOWER GROUP
STAFFPOWER GROUP is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the picturesque location of Ponteland. With a strong emphasis on professional development, employees are encouraged to grow their skills while enjoying a supportive environment that prioritises work-life balance and offers unique opportunities for meaningful contributions to key projects.
