At a Glance
- Tasks: Be the friendly face of the University, ensuring visitors have an amazing experience.
- Company: Join a vibrant university community with a focus on events and engagement.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Fast-paced role with opportunities to learn and grow within the university.
- Why this job: Play a key role in exciting events and make a difference for students and visitors.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly professional and customer-focused individual to act as the main point of contact within the University's flagship building. This role is pivotal in ensuring an outstanding experience for all visitors, including students, staff, alumni, and external stakeholders. You will oversee space bookings across the Stoke campus and support the delivery of a wide range of internal and external events, working closely with the University's events and conferencing teams. This is an exciting opportunity to play a central role in the University's events function.
Act as the central reception contact for the University's flagship building, delivering a professional, welcoming, and high-quality customer experience at all times, including during peak periods and major events.
Responsibilities- Visitor and stakeholder support: Provide a responsive and efficient service to both internal and external enquiries, including greeting visitors, managing deliveries, issuing visitor passes, and ensuring guests are promptly connected with the appropriate colleagues.
- Event delivery support: Act as a front‑of‑house presence during events, supporting event set‑up, ensuring spaces are presentable and well‑maintained, and gathering feedback to continuously improve the experience.
- Health and safety compliance: Assist in the preparation of risk assessments and Event Management Plans, ensuring all events meet required safety and compliance standards.
- Commercial promotion of facilities: Proactively promote the University's conferencing, events, and space hire offer to visitors and stakeholders, supporting the growth and success of the University's commercial activities.
- Exceptional customer service and communication skills.
- A proactive, organised, and personable approach.
- Experience in a front-of-house, reception, or events environment.
- Ability to manage multiple priorities in a fast-paced setting.
- Strong attention to detail, particularly in relation to visitor experience and safety.
Catalyst and Events Ambassador in Stoke-on-Trent employer: Staffordshire University
As a Catalyst and Events Ambassador at our University, you will be part of a vibrant and inclusive work culture that prioritises exceptional customer service and professional development. With opportunities for growth within the events sector and a commitment to fostering a supportive environment, you will play a crucial role in enhancing the visitor experience at our flagship building on the Stoke campus. Join us to make a meaningful impact while enjoying a dynamic workplace that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Catalyst and Events Ambassador in Stoke-on-Trent
✨Tip Number 1
Get to know the University and its events inside out! Familiarise yourself with the flagship building and the services it offers. This way, when you meet potential employers or stakeholders, you can chat confidently about how you can enhance their experience.
✨Tip Number 2
Network like a pro! Attend events at the University and engage with attendees. Make connections with staff, students, and alumni. The more people you know, the better your chances of landing that Catalyst and Events Ambassador role!
✨Tip Number 3
Show off your customer service skills during interviews! Be ready to share examples of how you've provided exceptional service in the past. Remember, this role is all about creating a welcoming environment, so let your personality shine through.
✨Tip Number 4
Apply through our website for the best chance! We want to see your application, but we also want to meet you in person. So, make sure to follow up after applying and express your enthusiasm for the role directly to the team.
We think you need these skills to ace Catalyst and Events Ambassador in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming atmosphere for visitors in previous roles.
Be Organised and Proactive:In your written application, demonstrate your organisational skills and proactive approach. Share examples of how you've managed multiple tasks or events simultaneously, especially in fast-paced environments.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure to mention any experiences where your keen eye for detail improved visitor experiences or ensured safety compliance during events.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Staffordshire University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Catalyst and Events Ambassador. Familiarise yourself with the key tasks like managing space bookings and supporting events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional experience for visitors, be ready to share specific examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to help someone, especially in a busy environment.
✨Prepare for Event Scenarios
Expect questions related to event management and handling multiple priorities. Prepare scenarios where you successfully managed events or dealt with unexpected challenges. Highlight your organisational skills and ability to stay calm under pressure.
✨Demonstrate Your Proactive Approach
The job requires a proactive mindset, so be prepared to discuss how you take initiative. Share examples of how you've identified opportunities for improvement in previous roles, whether it’s enhancing visitor experiences or promoting services effectively.
