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For Companies At a Glance
- Tasks: Manage retail and hospitality across four campuses, optimising operations and promotions.
- Company: Join a vibrant team focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be at the forefront of exciting promotions and make a real impact in hospitality.
- Qualifications: Experience in hospitality or retail management and strong leadership skills.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
About the role
This role will manage a high standard retail and hospitality offer over all four campus locations. Focus will be on promotions and advertising as well as overseeing the Hospitality Booking Portal (Spoonfed) over all campuses.
Main Responsibilities
- Optimise Hospitality catering with Spoonfed’s management software over multiple sites by streamlining orders, voucher delivery, and finances for enhanced efficiency and profit, as well as daily correspondence with queries and bespoke requests that are submitted through the @Staffs outlook calendar.
- Work with the Catering Manager and Executive Chef in meeting suppliers on a regular basis to develop retail lines that are cost effective and trending in order to develop retail and drink promotions that include advertising through digital portals and social media, and updating new retail lines and menus through the back-of-house till system to ensure prices and menus are updated for customer satisfaction.
- Deputise for the Catering Manager and Hospitality Supervisors across all sites, handling issues as they arise including food shortages, reporting of equipment failure, quality control, health and safety, and managing schedules and hospitality to implement solutions swiftly.
- Support with the retail auditing for coffee brand standards and retail lines across all catering outlets, including visual merchandising, inventory and stocking, pricing and promotions, and compliance.
- Assist in the raising of POs and receipt of invoices when required, raising EMP numbers for external Hospitality Clients as well as compiling reports for internal and external hospitality regarding charging.
- Assist the Executive Chef and Catering Manager to meet internal and external hospitality clients to address their requests, ensuring all catering deliveries are a memorable experience and drive commercial income.
Contact For Informal Discussion
Chris Morgan – Catering and Retail Manager – chris.morgan@staffs.ac.uk
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Hospitality and Retail Senior Supervisor employer: Staffordshire University
Contact Detail:
Staffordshire University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Retail Senior Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and retail sectors, especially those who work at the campuses you're interested in. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how you've optimised processes or handled challenges in previous roles. Use specific examples that highlight your ability to manage multiple sites and improve efficiency.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team members via email or LinkedIn to express your interest and ask insightful questions about the role.
✨Tip Number 4
Keep it fresh! Stay updated on the latest trends in hospitality and retail. Share your thoughts on social media or in conversations with industry professionals. This shows your passion and keeps you top of mind when opportunities arise.
We think you need these skills to ace Hospitality and Retail Senior Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hospitality and Retail Senior Supervisor role. Highlight any relevant experience in managing hospitality services, promotions, or working with management software like Spoonfed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with catering and retail promotions!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenges in previous roles. Whether it’s food shortages or equipment failures, we want to see how you’ve stepped up to ensure smooth operations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Staffordshire University
✨Know Your Stuff
Familiarise yourself with the hospitality and retail industry, especially trends in catering and promotions. Research the company’s current offerings and think about how you can enhance them using your skills.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage multiple sites, handle customer queries, and optimise processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenarios
Expect situational questions about handling food shortages or equipment failures. Think through how you would respond to these challenges and be ready to discuss your problem-solving strategies.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, future projects, or how success is measured in this role. It shows your genuine interest and helps you assess if it’s the right fit for you.