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For Companies At a Glance
- Tasks: Support students by managing queries, scheduling appointments, and monitoring engagement.
- Company: Join a vibrant Student Life team at a leading London campus.
- Benefits: Flexible hours, hands-on experience, and the chance to make a difference.
- Why this job: Be the go-to person for students and enhance their university experience.
- Qualifications: Enthusiasm, flexibility, and a commitment to student support.
- Other info: Great opportunity for personal growth and networking in a dynamic environment.
We are looking to appoint an enthusiastic, flexible and committed Student Engagement and Experience Assistant (London) to join our Student Life team. This role serves as the front‑line support for student‑facing services, coordinating communication between students and support services and maintaining accurate records to support the overall student experience.
Key responsibilities include:
- Managing queries, scheduling appointments, monitoring student engagement and initiating interventions and referrals to relevant services as needed.
- Acting as the first point of contact for students accessing services through the “student front door”, handling queries, providing information and performing triage to direct students to appropriate services or appointments.
- Assisting in the provision of more general reception and porterage duties including coordination or receipt and transportation of deliveries, or movement of furniture.
- Scheduling and managing appointments for students with relevant services and ensuring efficient handling of student inquiries, following up as necessary to ensure timely resolution.
- Providing comprehensive administrative support to all teams within the student services department, including managing records, preparing reports, and assisting with various administrative tasks to ensure smooth operation.
- Tracking and monitoring student engagement with their studies using data and feedback to identify students who may need additional support or intervention, including engagement monitoring for Student Route visa holders.
- Triggering appropriate interventions for students based on engagement monitoring and referring students to relevant services or academic mentors within the Schools for further support and guidance as needed.
For an informal discussion about the role, contact Kirstie Brookes, Student Engagement and Experience Manager at kirstie.brookes@staffs.ac.uk.
Student Experience and Engagement Assistant (London) in City of London employer: Staffordshire University
Contact Detail:
Staffordshire University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience and Engagement Assistant (London) in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Student Life team and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance student engagement and experience, as that's what this role is all about.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed queries or supported students. This will demonstrate your hands-on experience and commitment to providing exceptional support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Student Experience and Engagement Assistant (London) in City of London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for student engagement shine through in your application. We want to see how excited you are about supporting students and enhancing their experience at our London campus!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We love seeing how your skills can directly contribute to our Student Life team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Staffordshire University
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Experience and Engagement Assistant. Familiarise yourself with how to handle student queries, manage appointments, and provide support services. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Your People Skills
Since this role is all about engaging with students, be prepared to demonstrate your communication skills. Think of examples where you've successfully helped others or resolved conflicts. This will highlight your ability to connect with students and provide exceptional support.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations, like managing a difficult student query or scheduling appointments efficiently. This will showcase your problem-solving skills and adaptability.
✨Highlight Your Flexibility
The role requires staggered hours, so emphasise your flexibility and willingness to work during those times. Share any previous experiences where you've adapted to changing schedules or taken on varied tasks, as this will demonstrate your commitment to providing continuous support.
