At a Glance
- Tasks: Be the friendly face of the University, supporting events and ensuring a great visitor experience.
- Company: Join a vibrant university community with a focus on excellence and innovation.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Fast-paced role with opportunities to learn and grow within the university.
- Why this job: Play a key role in exciting events and make a positive impact on visitors' experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly professional and customer-focused individual to act as the main point of contact within the University's flagship building. This role is pivotal in ensuring an outstanding experience for all visitors, including students, staff, alumni, and external stakeholders. You will oversee space bookings across the Stoke campus and support the delivery of a wide range of internal and external events, working closely with the University's events and conferencing teams. This is an exciting opportunity to play a central role in the University's events function.
Act as the central reception contact for the University's flagship building, delivering a professional, welcoming, and high-quality customer experience at all times, including during peak periods and major events.
Responsibilities- Visitor and stakeholder support: Provide a responsive and efficient service to both internal and external enquiries, including greeting visitors, managing deliveries, issuing visitor passes, and ensuring guests are promptly connected with the appropriate colleagues.
- Event delivery support: Act as a front‑of‑house presence during events, supporting event set‑up, ensuring spaces are presentable and well‑maintained, and gathering feedback to continuously improve the experience.
- Health and safety compliance: Assist in the preparation of risk assessments and Event Management Plans, ensuring all events meet required safety and compliance standards.
- Commercial promotion of facilities: Proactively promote the University's conferencing, events, and space hire offer to visitors and stakeholders, supporting the growth and success of the University's commercial activities.
- Exceptional customer service and communication skills.
- A proactive, organised, and personable approach.
- Experience in a front-of-house, reception, or events environment.
- Ability to manage multiple priorities in a fast-paced setting.
- Strong attention to detail, particularly in relation to visitor experience and safety.
Catalyst and Events Ambassador employer: Staffordshire University
As a Catalyst and Events Ambassador at our University, you will be part of a vibrant and inclusive work culture that prioritises exceptional customer service and professional development. With access to comprehensive training programmes and opportunities for career advancement, you will thrive in an environment that values your contributions while enjoying the dynamic atmosphere of our flagship building on the Stoke campus. Join us to make a meaningful impact on the visitor experience and be at the heart of our exciting events function.
StudySmarter Expert Advice🤫
We think this is how you could land Catalyst and Events Ambassador
✨Tip Number 1
Network like a pro! Reach out to current employees at the University or in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show up and shine! Attend events at the University or related gatherings. Being present not only helps you understand the vibe but also allows you to make connections that could help your application stand out.
✨Tip Number 3
Be ready for the spotlight! Prepare for potential interviews by practising common questions and showcasing your customer service skills. Remember, they want to see how you handle real-life scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Catalyst and Events Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming atmosphere for visitors, just like you'll be doing at our flagship building.
Be Organised and Proactive:In your written application, demonstrate your proactive and organised approach. Share examples of how you've managed multiple priorities in fast-paced environments, as this role will require you to juggle various tasks during events.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure to mention any experiences where your keen eye for detail has improved visitor experiences or ensured safety compliance. This will show us you're the right fit for maintaining high standards.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Staffordshire University
✨Know Your Audience
Before the interview, research the University and its events. Understand their mission, values, and recent activities. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for visitors or clients.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks in a busy environment. Share specific strategies you use to stay organised, especially during peak times or major events, as this is crucial for the role.
✨Emphasise Teamwork and Communication
Since you'll be working closely with various teams, prepare to talk about your experience collaborating with others. Give examples of how effective communication has helped you achieve successful outcomes in previous roles.
