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- Tasks: Engage with international applicants and manage their admissions journey.
- Company: Dynamic university focused on international recruitment and student success.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Join a supportive team with opportunities for growth and impact.
- Why this job: Make a real difference in students' lives while working in a fast-paced setting.
- Qualifications: Strong customer service skills and knowledge of UKVI regulations.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity within our Home Admissions team based in our Business to Markets function. This role is crucial to the delivery of our ambitious recruitment targets whilst also delivering an outstanding end‑to‑end service to our applicants. The role will be responsible for reviewing applications and making decisions on offers in line with internal policies and procedures and external compliance expectations. The post holder will work to prescribed service level agreements and strict deadlines. This role will require an individual who is committed to delivering outstanding customer service but enjoys working in a fast‑paced, competitive but highly‑regulated setting.
Fixed Term role until June 2026.
Main Responsibilities
- Provide a high quality and hyper‑personal service across our customer engagement platforms ensuring that prospective applicant enquiries are processed within ambitious service targets.
- Review applications and make offers within agreed parameters across UG, PGT and PGR from Home fee status applicants.
- Ensure applications and offers are processed in line with all relevant compliance frameworks, policies and procedures, such as UCAS, DfE, UKVI, UKCISA.
- Undertake outbound contact activity across our range of customer engagement platforms in line with the University\’s conversion strategy for Home and International customers.
- Mandatory staffing, on a rota basis, of key recruitment events including Offer Holder Days, Open Events, Clearing and other events throughout each recruitment cycle.
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Admissions & Applicant Engagement Advisor employer: Staffordshire University
Contact Detail:
Staffordshire University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions & Applicant Engagement Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills align with the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Admissions & Applicant Engagement Advisor
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you really understand what the Admissions & Applicant Engagement Advisor role is all about. Dive into the job description and highlight key responsibilities and skills that resonate with you. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about delivering outstanding customer service, don’t hold back on showcasing your experience in this area. Share specific examples of how you've gone above and beyond for customers in the past. We want to see your passion for helping others shine through!
Be Clear and Concise: When it comes to written applications, clarity is key! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your sentences short and to the point. We appreciate a straightforward approach that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right place. Plus, it shows us that you’re keen on joining our team at StudySmarter. So, don’t hesitate – get your application in today!
How to prepare for a job interview at Staffordshire University
✨Know Your UKVI Stuff
Make sure you brush up on UKVI policies and regulations before the interview. Being able to discuss these confidently will show that you're serious about the role and understand the importance of compliance in admissions.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. This position is all about engaging with international applicants, so demonstrating your ability to connect and communicate effectively will be key.
✨Time Management is Key
Think of specific instances where you've successfully managed multiple priorities or deadlines. The role requires effective time management, so showcasing your organisational skills will help you stand out.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to admissions processes or applicant engagement. Practising your responses to these types of questions can help you articulate your thought process and decision-making skills.