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- Tasks: Provide top-notch IT support and enhance digital services for Staffordshire Police.
- Company: Join the innovative team at Staffordshire Police, shaping the future of policing.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Why this job: Be part of a dynamic team driving technological change in public service.
- Qualifications: IT background with strong customer service and teamwork skills.
- Other info: Opportunities for training, development, and career growth await you.
The predicted salary is between 24000 - 29000 £ per year.
Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement. Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.
The newly formed Digital, Data and Technology (DDaT) Team are responsible for transforming and supporting all the force's digital technology needs. If you’ve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, we’re looking for a Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police.
Digital, Data and Technology (DDaT) are at the forefront of technological change across our IT estate, so we need a motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members.
Further details of the key tasks and responsibilities can be found within the role profile. Please ensure you evidence your CV against the essential criteria on the role profile and then upload it into the CV box on the main application form.
Closing date: Friday 20th February 2026 at Midday
Interview date: To be confirmed
Benefits:
- Pension Scheme - Employers Pension contribution 21.5%
- Generous holiday entitlement, plus Bank Holidays.
- Flexible / Agile Working
- Sick pay scheme
- Fostering friendly policy
- Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
- Access to health and wellbeing support
- Eye care vouchers
- On site Gyms
- Staff associations
- Reward and Recognition
- Blue light Card
- Flexible working options
- Training and development opportunities
- Car lease scheme
- Cycle to work scheme
- Free Parking at selected sites
- Onsite catering facilities
- Access to Staff Networks
- Union support
- Financial products and services
Please note that applications are welcomed from all suitably qualified/experienced individuals. However, prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.
Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve. Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through targeted step-in support and advice sessions. If you have the skills, experience and values that here in Staffordshire Police we pride ourselves on, then we would welcome you to apply.
For more information on Positive Action please email the team on positive.action@staffordshire.police.uk. For any Recruitment queries please email hrrecruitment.team@staffordshire.police.uk.
Please note you will need to have been a resident in the UK for the last three years consecutively for RV Level roles and five years for MV Level roles.
Please Note: If You Are Successful At Interview And Commence Pre-employment Checks This Will Include Vetting.
Service Desk Analyst in Stafford employer: Staffordshire Police
Contact Detail:
Staffordshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Stafford
✨Tip Number 1
Get to know the company! Research Staffordshire Police and their Digital, Data and Technology team. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your interpersonal skills! As a Service Desk Analyst, you'll need to communicate effectively with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your customer service skills.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you've demonstrated problem-solving and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t forget to highlight your relevant skills and experiences in your CV!
We think you need these skills to ace Service Desk Analyst in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT background, customer service skills, and any relevant experience that aligns with the job description. We want to see how you can contribute to our team!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them in real situations. Use specific examples that demonstrate your attention to detail and interpersonal skills. This will help us see you in action!
Follow the Application Instructions: Be sure to follow the application instructions carefully. Upload your CV in the designated box and ensure it meets the essential criteria outlined in the role profile. We appreciate candidates who pay attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Staffordshire Police
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially anything related to service desk operations. Familiarise yourself with common issues that users face and how to resolve them. This will show that you're not just a tech whiz but also someone who understands the importance of excellent customer service.
✨Showcase Your Interpersonal Skills
As a Service Desk Analyst, you'll be dealing with people all day. Prepare examples of how you've successfully communicated with users in the past, especially in stressful situations. Highlight your ability to remain calm and professional while solving problems.
✨Understand the Organisation's Values
Research Staffordshire Police and their commitment to community service, equality, and diversity. Be ready to discuss how your values align with theirs and how you can contribute to their mission. This shows that you're not just looking for a job, but that you genuinely care about the role and the organisation.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the Digital, Data and Technology team and their future projects. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
