Library Assistant in Wombourne

Do you want to work in the valued community setting of a library? In this busy customer facing role, you will be dealing with customers face to face, via email or by telephone to help answer day to day library enquiries. Providing a high standard of customer service with a strong community focus you will help us to deliver a range of services that support the library offers, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and book‑related events. In a busy library you will help people to access the full range of library resources and will contribute to people's positive experience of using our service.

We have 2 roles available: Wombourne Library and Community Centre (23 hrs per week average) and Perton Library (15 hrs 45 mins per week average).

Wombourne Library and Community Centre

The fabulous, newly refurbished library in Wombourne re‑opened to the public in December and with work currently taking place in the community rooms this is an exciting time to join the team. The role will be based in Wombourne but you will be required to work at other libraries in the district – Perton, Codsall, Cannock and Rugeley. Wombourne library is open 6 days per week Monday‑Saturday including evenings.

Typical on‑site schedule (subject to change)

• Week 1: Monday 9:30‑1:00, Wednesday 9:30‑5:00, Friday 9:15‑5:00, Saturday 9:30‑4:00
• Week 2: Monday 1:00‑5:00, Tuesday 9:15‑1:00, Wednesday 9:30‑5:00, Thursday 10:00‑5:00, Friday 9:30‑1:00

Perton Library

Perton library is a busy library located in the heart of the community and is open 7 days per week, including evenings. The role will be based in Perton but you will be required to work at other libraries in the district – Wombourne, Codsall, Cannock and Rugeley.

Typical on‑site schedule (subject to change)

• Week 1: Thursday 9:00‑7:00, Friday 8:45‑5:00
• Week 2: Thursday 9:00‑7:00, Saturday 9:15‑4:00

Main Responsibilities

• Helping customers find the information and resources they need
• Providing essential digital support to customers using PCs within our libraries or accessing e‑services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling
• Delivering and supporting events on a weekly basis
• Supporting libraries within the district through flexible working

The Ideal Candidate

• GCSE English and Maths (Grade C/4+) or equivalent, or relevant customer service experience
• Proven experience delivering high‑quality service in a public‑facing or public service environment
• Understanding of public library services, with experience handling confidential information accurately and securely
• Strong teamwork abilities, with experience using computer systems, data entry, and attention to detail
• Excellent verbal and written communication, with the ability to engage people of all ages, backgrounds, and needs
• Flexibility, the ability to remain calm under pressure, and be able to manage challenging situations while maintaining a positive customer experience

Benefits

We recognise that our employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work‑life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits. As an authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. We also offer a guaranteed interview as long as your application meets the minimum criteria for the post. This position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and spent reprimands, formal warnings, cautions and convictions in your application form.