Project Support Officer in Whitby

Are you a dynamic, self-motivated individual able to work creatively and accurately under pressure while meeting tight deadlines? Do you have a passion for technical innovation and delivering work to the highest standards? Are you devoted to continuous improvement and delivering benefits for organisations and their customers? We may just have your ideal role!

We are about to embark on replacing our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We are looking for Support Officers to join our motivated, forward-thinking project team.

These posts are fixed term until the end of April 2027.

Main Responsibilities:

• You will support the delivery of our new system (Liquidlogic) either by assisting in the co-ordination of training, guidance and communications or by providing direct user support via our helpdesk.
• Support the Business Readiness Workstream Leads with the creation and distribution of project communications to system users including staff, health and education partners and members of the public.
• Assist the Business Readiness Workstream Leads to develop, configure and roll-out a new eLearning system and monitor usage.
• Co-ordinate meetings, workshops and events including room bookings, attendance and related correspondence.
• Develop clear and professional guidance documentation to support users and change champions adapt to the new ways of working.
• Provide reliable and consistent support to users on-site or via the helpdesk, for example:

• answering routine telephone and email requests
• investigating and resolving issues
• signposting users to available guidance
• maintaining accurate call records
• escalating issues where appropriate

You will have:

• Excellent communication skills because you will interact with lots of people across the organisation and external partners and contractors.
• Credible experience of quickly building effective working relationships with a variety of stakeholders.
• Good planning and organisation skills as you will be working to tight deadlines.
• Ability to analyse technical functionality and translate it into easy-to-understand guidance.
• An eye for detail with the ability to identify issues and solutions quickly.
• A flexible approach to work as sometimes things can change, and so you will need to be able to prioritise work and sometimes change focus quickly.
• Full knowledge of Microsoft Office 365 and the ability to utilise the main applications.

Please note: The job title on the job description is Care Systems Support Officer, whereas the job is advertised with the job title of a 'Project Support Officer' to ensure we reach the widest pool of candidates.

Interviews will take place week commencing Monday the 16th March.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Jane Smith (jane.smith3@staffordshire.gov.uk) or Peter Cannop (peter.cannop@staffordshire.gov.uk).

Our Recruitment Process:

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you will bring to the role.

About Staffordshire County Council:

We are no ordinary county council. Our Values: The core of who we are as an organisation. Organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and sit at the heart of People Strategy.

We have a real sense of community spirit that brings our people together. This belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.

We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our Disability Confident commitment, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview if your application meets the minimum criteria for the post. This position is subject to a criminal record check from the Disclosure and Barring Service; if applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.