At a Glance
- Tasks: Deliver exceptional customer service and support with queries or complaints.
- Company: Join a vibrant and supportive Contact Centre team.
- Benefits: Comprehensive training, flexible working options, and career development.
- Other info: Opportunity for remote work after meeting performance targets.
- Why this job: Make a real difference in customers' lives every day.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Do you thrive on delivering excellent customer service and making a real difference every day? Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve? Then read on to learn more about our exciting role on offer!
You will join our vibrant, welcoming and supportive Contact Centre within the Customer Service team who are proud of the high level of service we provide for our customers. We are a people business - excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience.
- A service that offers ease of access and intuitive navigation
- Consistent and high-quality contact management
- A service driven by customer insight and demand analysis
- A service that is delivered through appropriate delivery channels
- A service which has resilience and scale
- A service that is efficiently delivered
The hours for this role are: 9:00am - 5:00pm Monday to Friday.
Main Responsibilities
As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints. Taking a high number of calls per day, assisting members of the public in a range of services which will include Registration and Blue Badge calls. Listening, probing and investigating enquiries to determine the underlying needs of the customer, escalating queries where necessary. Working using your own initiative and judgement as well as work effectively as part of a team. Developing and maintaining a strong level of knowledge regarding processes and policies.
The Ideal Candidate
This role is primarily office based, with the option to work from home once performance and quality targets are consistently achieved.
- Have excellent customer service skills.
- Be passionate about delivering the best customer service possible.
- Be able to use own judgement to resolve queries and complaints quickly and effectively.
- Have excellent listening skills and an empathetic approach when addressing issues or complaints.
- Be self‑motivated and able to work under pressure.
- Be able to contribute new ideas to help deliver personal and team performance.
Successful candidates will be supported to develop in this role through a week's comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential. We're happy to talk flexible working.
For an informal chat about this role please email Charlotte Pinks, Team Leader.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident Employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Customer Service Assistant in Whitby employer: Staffordshire County Council
Join Staffordshire County Council as a Customer Service Assistant and be part of a vibrant, welcoming team dedicated to delivering exceptional service to our community. With a strong focus on employee development, you will receive comprehensive training and ongoing support to help you thrive in your role. Enjoy a flexible working environment, a commitment to inclusivity, and the opportunity to make a meaningful impact every day.
Contact Details:
Staffordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Whitby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the actual interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your excellent communication and listening skills. Share examples of how you've used these skills to resolve issues or improve customer experiences in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant in Whitby
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your excellent interpersonal skills.
Tailor Your Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to address the key responsibilities and ideal candidate traits mentioned in the job description, and don’t forget to inject a bit of your personality!
Be Clear and Concise:When filling out your application, clarity is key. Keep your language straightforward and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your points are clear and to the point.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the information you need right there!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent customer service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Showcase Your Interpersonal Skills
Since this role heavily relies on building relationships, think of specific instances where your communication skills made a difference. Be prepared to discuss how you handle difficult situations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about how you approach resolving customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to use judgement effectively.
✨Research the Company Culture
Familiarise yourself with the values and mission of the organisation. Understanding their commitment to customer service will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.
