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- Tasks: Join us as a Technical Support Officer, managing admin and technical tasks for road adoptions.
- Company: Staffordshire County Council is dedicated to community spirit and ambitious growth.
- Benefits: Enjoy a supportive work environment, healthy work-life balance, and access to various rewards.
- Why this job: Make a real impact while developing your skills in a collaborative team setting.
- Qualifications: Strong communication skills, experience with Word and Excel, and ability to meet deadlines are essential.
- Other info: We value transferable skills, so don't hesitate to apply even if you don't meet all requirements.
The predicted salary is between 28800 - 43200 £ per year.
Are you interested in a full-time Technical Support Officer role in Road Adoptions? We currently have openings. We are a busy service dealing with various enquiries, highway applications, highway improvement schemes, and flood risk management projects. Staffordshire County Council is looking to recruit a Technical Support Officer to work on the client side, helping to deliver the Council's strategic outcomes. You will work in the Technical Support Team, primarily providing a variety of admin and technical support to the Road Adoptions team within Sustainable Development.
Main Responsibilities
- Manage Financial and Administrative Processes: Handle financial and administrative tasks related to new developments affecting public highways, including planning applications and developer payments.
- Administer Legal Agreements: Oversee the Advanced Payments Code and Section 38 Agreements from initiation to adoption, ensuring compliance with relevant legislation and securing necessary audits and maintenance sums.
- Coordinate Planning and Works Submissions: Process and record planning applications and works packs, ensuring accurate distribution and commissioning to service providers.
- Liaise with Key Stakeholders: Work closely with Legal Services, Local Planning Authorities, Finance, and internal officers to manage Section Agreements and ensure obligations are met.
- Provide Technical and Clerical Support: Support professional staff with clerical and technical tasks, maintain up-to-date knowledge of legislation, and contribute to the development of efficient working methods.
- Ensure Compliance and Continuous Improvement: Follow health, safety, and environmental regulations, uphold equality policies, and commit to ongoing professional development and training.
The Ideal Candidate
We would love to hear from you if you have:
- Ability to deliver to deadlines
- Experience in participating in multi-disciplinary teams
- Excellent written and verbal communication skills
- Ability to read and understand maps, OS sheets, and scheme plans
- Strong experience of Word and Excel
- Good communication skills
- Confidence to work with people at all levels.
Interview dates will be 19 and 20 August 2025. Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications, so consider applying anyway. For an informal chat about the role, please contact: sharon.daniels@staffordshire.gov.uk, ann.raba@staffordshire.gov.uk
Our Recruitment Process
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council. Our values, created and shaped by colleague feedback and national best practices, sit at the heart of our People Strategy. We foster a community spirit that brings our people together, and we are ambitious about a better future. We look forward and race ahead — that goes for your career too. Our benefits include a supportive working environment where employees can achieve their full potential and a healthy work-life balance. In addition to your salary, you will have access to our rewards and benefits - Careers at Staffordshire.
Our Commitment
As an Authority, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Staffordshire County Council is an equal opportunities organization, a Disability Confident employer, and supports various initiatives including a guaranteed interview scheme for certain applicants.
Technical Support Officer employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Technical Support Officer, especially in managing financial and administrative processes. Understanding the Advanced Payments Code and Section 38 Agreements will give you an edge during discussions.
✨Tip Number 2
Reach out to current or former employees in similar roles at Staffordshire County Council. They can provide insights into the team dynamics and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle multi-disciplinary team scenarios. Highlight your communication skills and ability to liaise with various stakeholders effectively.
✨Tip Number 4
Stay updated on relevant legislation and best practices in road adoptions and flood risk management. This knowledge will not only impress during interviews but also demonstrate your commitment to continuous improvement.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong Supporting Statement: Use the supporting statement to showcase your relevant experience, particularly in financial and administrative processes, stakeholder liaison, and technical support. Be specific about your achievements and how they relate to the role.
Highlight Transferable Skills: If you don’t meet all the listed requirements, focus on transferable skills and experiences that demonstrate your ability to succeed in this role. Emphasise your communication skills, teamwork experience, and proficiency in Word and Excel.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Staffordshire County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Support Officer. Familiarise yourself with terms like 'Advanced Payments Code' and 'Section 38 Agreements' as these are crucial to the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your excellent written and verbal communication skills. You might be asked to provide examples of how you've effectively communicated in previous roles.
✨Highlight Your Technical Proficiency
Be ready to discuss your experience with Word and Excel, as well as your ability to read maps and plans. Consider bringing examples of past work that showcase your technical skills and attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle deadlines. Think of specific situations where you successfully managed financial or administrative tasks, and be ready to share those experiences.