Community Highways Technical Support Officer in Stone

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future. This role is based at Stone and is full time.

Main Responsibilities

• Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• Analyse complex data and prepare technical project briefs and drawings, with a significant attention to detail.
• Have a broad working knowledge of highway services and the associated legislation and regulations.
• Prepare monthly KPIs and monitor the performance and delivery of commissioned activities against agreed timescales.
• Investigate highway issues, solve highway challenges and provide informed responses to enquiries.
• Support elected members with appropriate advice and guidance.
• Support the Community Highways Manager in ensuring the team provides a first-line response to enquiries.
• Be the go-to person for community enquiries related to highways.
• Interrogate digital records and GIS systems.
• Collate information to respond to requests.
• Support the production of reports and programmes of work.
• Liaise and engage with other teams on local insight.

The Ideal Candidate

• Experience of working with complex data and responding to written and verbal enquiries.
• Business administration experience or equivalent qualifications.
• Excellent customer service skills.
• An ability to interpret maps with a good attention to detail.

If you're unsure whether your skills or experience are suitable or you would like an informal chat, please contact: Richard Rayson or Angela Dickinson. Interviews will be held during the week starting 23rd February 2026. We're happy to talk flexible working.

About Staffordshire County Council

We are no ordinary county council. Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.