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- Tasks: Support the Community Highways team to enhance local roads and community satisfaction.
- Company: Join Staffordshire County Council, a forward-thinking organisation with a strong community spirit.
- Benefits: Enjoy a supportive work environment, flexible working, and access to great rewards.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience with data, customer service skills, and attention to detail are essential.
- Other info: Guaranteed interview for applicants meeting minimum criteria; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future. This role is based at Stone and is full time.
Responsibilities
- You will support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
- Provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
- Interrogate digital records and GIS systems, collate information to respond to requests.
- Support the production of reports and programmes of work.
Qualifications
- Experience of working with complex data and responding to written and verbal enquiries.
- Business administration experience or equivalent qualifications.
- Excellent customer service skills, an ability to interpret maps with a good attention to detail.
If you're unsure whether your skills or experience are suitable or you would like an informal chat, please contact: Richard Rayson richard.rayson@staffordshire.gov.uk or Angela Dickinson angela.dickinson@staffordshire.gov.uk.
Interviews will be held during the week starting 2nd March 2026.
We're happy to talk flexible working.
About Staffordshire County Council
We are no ordinary county council. Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Community Highways Support Officer in Stone employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Highways Support Officer in Stone
✨Tip Number 1
Get to know the community! Before your interview, take some time to understand the local issues related to highways. This will show that you’re genuinely interested in making a positive impact and can help you stand out.
✨Tip Number 2
Practice your customer service skills! Since this role involves responding to community enquiries, think of examples where you've provided excellent service. Be ready to share these during your interview to demonstrate your ability to connect with the community.
✨Tip Number 3
Brush up on your data skills! Familiarise yourself with GIS systems and how to interpret complex data. Being able to discuss your experience with these tools will show you’re prepared for the technical aspects of the job.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or want to chat about the role, contact Richard or Angela. It shows initiative and can give you valuable insights that might just help you land the job!
We think you need these skills to ace Community Highways Support Officer in Stone
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for improving local roads and community satisfaction shine through. We want to see that you genuinely care about making a positive impact in our community!
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experiences align with the role. We’re looking for specific examples that demonstrate your customer service skills and ability to handle complex data.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at Staffordshire County Council.
How to prepare for a job interview at Staffordshire County Council
✨Know Your Community
Before the interview, take some time to research the local community and its specific highway needs. Understanding the challenges and opportunities in the area will show your passion for improving local roads and enhancing community satisfaction.
✨Showcase Your Data Skills
Since the role involves working with complex data and GIS systems, be prepared to discuss your experience with these tools. Bring examples of how you've successfully interrogated data to solve problems or improve services in previous roles.
✨Customer Service is Key
Highlight your excellent customer service skills during the interview. Prepare to share specific examples of how you've handled enquiries or resolved issues, demonstrating your ability to communicate effectively with both the community and elected members.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. This could include inquiries about the team's current projects or how they measure community satisfaction. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
