At a Glance
- Tasks: Lead a passionate team to deliver exceptional registration services and support community moments.
- Company: Join Staffordshire County Council, a supportive and inclusive organisation.
- Benefits: Enjoy a healthy work-life balance, competitive salary, and access to various rewards.
- Other info: Flexible environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while fostering a positive team culture.
- Qualifications: Leadership skills and a passion for staff wellbeing are essential; training provided.
The predicted salary is between 30000 - 40000 £ per year.
This is an excellent and exciting opportunity for someone who is passionate about leading others, building strong relationships and cultivating a supportive, positive team culture. Staffordshire Registration Service is there for people at some of life's most memorable and meaningful moments. We are seeking someone who truly champions people, someone who:
- Leads with a strong focus on staff wellbeing and support
- Takes pride in creating a well-organised, efficient and solution-focused environment.
- Builds trust and connects easily with others
- Leads with curiosity, exploring new ideas and creative approaches, whilst fostering a culture where innovation and creativity can thrive.
- Brings a calm and confident presence, guiding with clarity and positivity, even in the busiest moments.
Technical knowledge of Registration and Ceremonies is beneficial, but not essential; we will support you every step of the way to build your technical expertise.
Main Responsibilities
As a Registration Service Team Leader, you will:
- Support the Operations Manager in delivering an effective and efficient Registration Service to residents across Staffordshire
- Lead and develop a high-performing team to provide an excellent, customer-focused service
- Co-ordinate and deliver training across the team.
- Ensure compliance with statutory requirements, policies and data protection standards.
- Build strong partnerships and drive continuous improvement to enhance service delivery and customer experience.
With no two days the same, you will bring flexibility, responsiveness and a steady presence, supporting your team to succeed through a wide range of situations.
The Ideal Candidate
We are looking for someone who:
- Champions staff wellbeing, creating a positive, inclusive and supportive team culture
- Takes pride in delivering exceptional customer experiences at life's most important moments.
- Is adaptable and resilient, with the ability to confidently navigate a wide range of situations.
- Communicates with clarity, confidence and empathy
- Thrives in a busy, fast-paced environment, staying calm, organised and solution-focused
- Embraces innovation and creativity, encouraging new ideas and continuous improvement.
Video shortlisting will take place during week commencing 1st June 2026. Interviews will be held week commencing 8th June 2026.
Don't feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Amy Durston, Registration Service Operations Manager at amy.durston@staffordshire.gov.uk.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.
Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.
About Staffordshire County Council
We are no ordinary county council:
Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.
Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Registration Service Team Leader in Stafford employer: Staffordshire County Council
Staffordshire County Council is an exceptional employer that prioritises staff wellbeing and fosters a supportive, inclusive team culture. With a strong commitment to employee growth and development, we offer a range of benefits designed to promote a healthy work-life balance while empowering our team members to thrive in their roles. Join us in making a meaningful impact on the lives of Staffordshire residents during their most memorable moments.
Contact Details:
Staffordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Service Team Leader in Stafford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Staffordshire County Council's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences that highlight your leadership, adaptability, and customer service skills. We want to hear how you've championed staff wellbeing or navigated busy situations with a calm presence.
✨Tip Number 3
Don’t shy away from asking questions during your interview! Show your curiosity by inquiring about team dynamics, training opportunities, and how they foster innovation. This not only demonstrates your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you’re unsure about meeting all the requirements, remember that transferable skills matter. So, go ahead and put yourself out there!
We think you need these skills to ace Registration Service Team Leader in Stafford
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for leading and supporting others shine through in your application. We want to see how you champion staff wellbeing and create a positive team culture!
Be Clear and Concise:When filling out your application, especially the supporting statement, make sure to communicate your experiences clearly. Highlight how you've built trust and connected with others in previous roles.
Embrace Creativity:Don’t shy away from showcasing your innovative ideas! We love candidates who can think outside the box and foster a culture of creativity, so share any examples of how you've done this before.
Apply Through Our Website:Remember, applying through our website is the best way to ensure your application gets noticed. Take your time to complete it fully, and don’t hesitate to reach out if you have questions!
How to prepare for a job interview at Staffordshire County Council
✨Understand the Role and Responsibilities
Before your interview, take some time to thoroughly read the job description. Understand what it means to be a Registration Service Team Leader and think about how your experiences align with their needs. This will help you articulate your fit for the role.
✨Showcase Your Leadership Style
Since this role focuses on leading a team, be prepared to discuss your leadership style. Share specific examples of how you've supported team wellbeing and fostered a positive culture in previous roles. This will demonstrate that you can create the supportive environment they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, especially in a busy environment. Think of examples where you’ve successfully navigated challenges or implemented innovative solutions. This will show your adaptability and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
