At a Glance
- Tasks: Manage customer queries and complaints with a focus on excellent service.
- Company: Local government authority in Stafford with a commitment to community support.
- Benefits: Comprehensive training, continuous support, and flexible work options after performance targets are met.
- Why this job: Join a team that values communication and offers growth in customer service skills.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Office-based role with potential for remote work, fostering a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in Stafford is seeking a Customer Service Representative to manage customer queries and complaints. Candidates should have strong communication skills, experience in customer service, and be self-motivated. This role is primarily office-based, with the possibility to work from home after meeting performance targets. Successful applicants will undergo comprehensive training and receive continuous support to develop their skills.
Hybrid Customer Service Specialist in Stafford employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist in Stafford
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about managing customer queries and complaints, practice how you’d handle different scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 2
Show off your customer service experience! When you get the chance to chat with potential employers, share specific examples of how you've successfully resolved issues in the past. This will demonstrate your self-motivation and problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you understand what’s expected. Plus, it’s a great way to find out more about the training and support they offer.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to support you every step of the way, so take advantage of our resources and tips to help you land that Customer Service Specialist role.
We think you need these skills to ace Hybrid Customer Service Specialist in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your CV and cover letter to highlight your skills and experiences that align with the job description. It shows us you’re genuinely interested!
Be Yourself: Let your personality shine through in your application. We value self-motivated individuals, so don’t hesitate to share what drives you and how you handle challenges in customer service.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your strong communication skills and problem-solving abilities.
✨Research the Local Government Authority
Familiarise yourself with the local government authority in Stafford. Understand their values, mission, and any recent initiatives. This will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle customer complaints?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Self-Motivation
Since this role offers the possibility of working from home, highlight your self-motivation and ability to work independently. Share examples of how you've successfully managed your time and tasks in previous roles, especially in remote settings.
