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For Companies At a Glance
- Tasks: Be the friendly face of our customer service, helping with queries and complaints.
- Company: Join Staffordshire County Council, a community-focused organisation with a strong sense of belonging.
- Benefits: Enjoy a supportive work environment, competitive salary, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Comprehensive training provided, with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Main Responsibilities
- As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.
- You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary.
- You will be required to work using your own initiative and judgement as well as work effectively as part of a team.
- Respond to customer queries through different channels such as telephone, e-mail and web chat.
The Ideal Candidate
- This role is primarily office based, with the option to work from home once performance and quality targets are consistently achieved.
- We are looking for you to have experience in a customer facing environment ideally in a contact centre.
- Be passionate about delivering the best customer service possible.
- Be able to use own judgement to resolve queries and complaints quickly and effectively.
- Have excellent listening skills and an empathetic approach when addressing issues or complaints.
- Be self-motivated and able to work under pressure.
- Be able to contribute new ideas to help deliver personal and team performance.
The hours of work are 9.00 - 17.00 Monday to Friday.
Successful candidates will be supported to develop in this role through a week's comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential.
Interviews will take place on Friday 20 February 2026.
For an informal chat about this role please email Charlotte Pinks, Customer Service Team Leader at charlotte.pinks@staffordshire.gov.uk.
About Staffordshire County Council
We are no ordinary county council:
Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our Benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
Our Recruitment Process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Customer Service Assistant in Stafford employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Staffordshire County Council. Understand their values and what they stand for. This will help you connect your answers to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling queries and complaints during the interview, showcasing your excellent communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve successfully resolved customer issues. This will demonstrate your ability to use your own judgement and work under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Charlotte Pinks. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reinforce your friendly and professional manner!
We think you need these skills to ace Customer Service Assistant in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your application highlights your excellent communication skills. Use clear and friendly language to demonstrate how you can connect with customers and resolve their queries.
Be Yourself!: We want to see the real you in your application. Don’t be afraid to let your personality shine through! Share experiences that showcase your passion for customer service and how you’ve handled challenges in the past.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific experiences that relate to the responsibilities and qualities we value, like being self-motivated and having great listening skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Staffordshire County Council!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences in a customer-facing role, highlighting how you resolved issues and ensured customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can empathise with customers and understand their needs, which is crucial for this role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used your initiative to resolve customer complaints or queries effectively. Think of specific situations where you had to think on your feet and how your actions led to positive outcomes.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice handling different types of customer queries or complaints, showcasing your ability to remain calm and professional under pressure.
