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- Tasks: Assist customers in Adult Social Care and handle a high volume of calls.
- Company: Local government authority in Stafford with a supportive team culture.
- Benefits: Flexible working options after meeting performance targets.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in Stafford is seeking a customer service representative for its Contact Centre. The ideal candidate will excel in communication, handle a high volume of calls, and have a passion for providing excellent customer service within a supportive team environment.
Responsibilities include assisting customers primarily in Adult Social Care and maintaining knowledge of relevant processes and policies. Opportunities for flexible working after meeting performance targets are available.
Customer Service Advisor - Hybrid (Adult Care & Enquiries) in Stafford employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid (Adult Care & Enquiries) in Stafford
✨Tip Number 1
Practice your communication skills! Since the role is all about handling calls and assisting customers, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 2
Research the local government authority and its services. Knowing the ins and outs of Adult Social Care will not only impress during interviews but also show your genuine interest in the role. Plus, it’ll help you answer questions more effectively!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the team values and what to expect in the role. LinkedIn is a great place to start connecting with people in the industry.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our supportive team environment.
We think you need these skills to ace Customer Service Advisor - Hybrid (Adult Care & Enquiries) in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use straightforward language and keep it friendly – we want to see your personality shine through!
Highlight Relevant Experience: If you've got experience in customer service or handling enquiries, don’t hold back! Share specific examples that demonstrate your skills and passion for helping others, especially in adult care settings. We love seeing how you can relate to our mission.
Know Your Stuff: Familiarise yourself with the processes and policies related to Adult Social Care. Mentioning your knowledge in your application shows us you're serious about the role and ready to hit the ground running. It’s a great way to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Stuff
Make sure you brush up on the relevant processes and policies related to Adult Social Care. Familiarising yourself with these will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since the job involves handling a high volume of calls, practice articulating your thoughts clearly and concisely. You could even role-play with a friend or family member to simulate the interview environment.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to providing excellent service and your ability to thrive in a supportive team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and performance targets. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success.
