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- Tasks: Deliver exceptional customer service and support with queries in a vibrant Contact Centre.
- Company: Join Staffordshire County Council, a supportive and community-driven organisation.
- Benefits: Enjoy flexible working, comprehensive training, and a healthy work-life balance.
- Why this job: Make a real difference every day while developing your skills in a dynamic environment.
- Qualifications: Experience in a Contact Centre and a passion for excellent customer service.
- Other info: Opportunities for career growth and continuous support to reach your full potential.
The predicted salary is between 30000 - 42000 £ per year.
Do you thrive on delivering excellent customer service and making a real difference every day? Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve? Then read on to learn more about our exciting role on offer! You will join our vibrant, welcoming and supportive Contact Centre within the Customer Service team who are proud of the high level of service we provide for our customers. We are a people business - excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience.
- A service that offers ease of access and intuitive navigation
- Consistent and high-quality contact management
- A service driven by customer insight and demand analysis
- A service that is delivered through appropriate delivery channels
- A service which has resilience and scale
- A service that is efficiently delivered
The hours for this role are: 9:00am - 5:00pm Monday to Friday.
Main Responsibilities
As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints. You will also be:
- Taking a high number of calls per day, assisting members of the public in a range of services which will predominantly include Adult Social Care and Adult Safeguarding, as well as General Enquiries and Registration Services.
- Required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary.
- Required to work using your own initiative and judgement as well as work effectively as part of a team.
- Developing and maintaining a strong level of knowledge regarding processes and policies.
The Ideal Candidate
This role is primarily office based, with the option to work from home once performance and quality targets are consistently achieved. For this role you'll:
- Have experience of working in a Contact Centre environment.
- Be currently working in a busy Contact Centre, taking a large number of calls.
- Be passionate about delivering the best customer service possible.
- Be able to use own judgement to resolve queries and complaints quickly and effectively.
- Have excellent listening skills and an empathetic approach when addressing issues or complaints.
- Be self-motivated and able to work under pressure.
- Be able to contribute new ideas to help deliver personal and team performance.
Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential. We’re happy to talk flexible working.
For an informal chat about this role please email Charlotte Pinks, Team Leader.
Interviews to be held: Thursday 19 February 2026.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council: Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our benefits
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
Equal Opportunities
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Customer Service Advisor in Stafford employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Staffordshire County Council. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your excellent communication and listening skills. Share examples of how you've built relationships with customers in the past, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Stafford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. Use specific examples from your past roles to demonstrate how you've made a difference for customers, as this is what we value at StudySmarter.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Tailor it to reflect the key responsibilities and skills mentioned in the job description. We want to see how you can contribute to our vibrant team and meet customer needs effectively.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can build relationships with customers, so showing your friendly and professional side will help us get to know you better.
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent customer service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Practice Active Listening
Since this role requires excellent listening skills, practice active listening techniques. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will demonstrate your ability to understand customer needs and provide appropriate solutions.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you successfully resolved customer complaints or queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your initiative and judgement in handling challenging situations.
✨Emphasise Teamwork and Initiative
Be ready to talk about how you work well in a team while also being self-motivated. Share examples of how you’ve contributed to team performance and brought new ideas to the table. This will align with the company’s values of collaboration and innovation.
