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- Tasks: Join a dynamic team to shape IT architecture and support major projects.
- Company: Staffordshire County Council, committed to innovation and inclusivity.
- Benefits: Hybrid work model, training opportunities, and a supportive environment.
- Other info: Great career growth potential and a focus on diversity and inclusion.
- Why this job: Make a real impact on IT systems while developing your skills in a collaborative setting.
- Qualifications: HND or equivalent IT experience; strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
The role is in the Architecture and Technical Standards team within ICT and is a great opportunity to be involved in major IT projects. You will play a key role in creating architecture documents for existing systems and appraising technical specifications as part of procurement and projects for new systems. You will work with ICT teams to ensure that only appraised and authorised software is used on laptops, tablets and mobile phones and help to set up technical safeguards to ensure that rejected software cannot be used. You will be involved in projects to implement new software and upgrades of existing; this can include research or participating in proof of concept activities to ensure that the proposed software is fit for purpose and secure. Training is available for Microsoft management solutions including Intune, Defender and Purview. The role is hybrid with ability to work from home and attend Staffordshire Place 1 for hands‑on configuration work, workshops, meetings, liaison with other IT teams and training.
Main Responsibilities
- Work with the team to review requests for new applications to ensure that they do not duplicate existing software, are secure, supported and fit for purpose.
- Work with colleagues to review software currently installed on laptops, tablets and mobile phones to ensure that they are fit for purpose, licensed, secure and supported.
- Review existing architecture documents regularly for accuracy.
- Work with colleagues to create architecture documents for new, upgraded and key systems.
- Attend monthly architecture group meetings.
- Participate in the technical assurance group for all major IT changes.
- Research new developments and software to support architecture and technical standards work.
The Ideal Candidate
- Having an HND or equivalent or relevant IT experience.
- A good technical understanding of one of the following areas: desktop support, networks, servers or managing installs and applications using Microsoft management consoles.
- Being an effective communicator able to write technical documentation and present information verbally.
- Using analytical skills to identify operational problems and contribute to their resolution.
- Carrying out self‑directed research on IT innovations such as AI to ensure that we are able to contribute fully to procurement decisions.
Please contact Pamela Rowley, Architecture and Technical Standards Manager, by email at pamela.rowley@staffordshire.gov.uk for more information about this role. Staffordshire County Council is an equal opportunities employer and a Disability Confident employer. We encourage applications from all backgrounds and communities.
Senior IT Support Officer employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees in the Architecture and Technical Standards team on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your previous IT projects, especially those involving architecture documents or software implementation. This will help you stand out during interviews.
✨Tip Number 3
Be ready for technical questions! Brush up on your knowledge of Microsoft management solutions like Intune and Defender. Being able to discuss these confidently will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Officer role. Highlight your technical understanding and any relevant projects you've worked on, especially those involving architecture documents or software management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Mention specific experiences that relate to the job description, like your ability to appraise technical specifications or your experience with Microsoft management solutions.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to write clear technical documentation. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support, networks, and Microsoft management solutions. Be ready to discuss how you've used these skills in past roles and how they relate to the job you're applying for.
✨Showcase Your Communication Skills
As an effective communicator, you'll need to demonstrate your ability to write clear technical documentation and present information verbally. Prepare examples of how you've successfully communicated complex IT concepts to non-technical colleagues or stakeholders.
✨Research is Key
Dive into recent developments in IT, particularly around software that aligns with the role. Being able to discuss innovations like AI and how they can impact architecture and technical standards will show your proactive approach and passion for the field.
✨Prepare for Team Collaboration
Since this role involves working closely with various ICT teams, think of examples where you've collaborated effectively in a team setting. Highlight your experience in reviewing software requests and ensuring compliance with technical standards to showcase your teamwork skills.