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- Tasks: Manage and organise pension documentation while providing excellent customer service.
- Company: Join a values-driven organisation dedicated to making a difference in the community.
- Benefits: Enjoy flexible working options, a supportive environment, and a healthy work-life balance.
- Why this job: Be part of a team that values ambition and community impact.
- Qualifications: No prior experience needed; training provided for motivated individuals.
- Other info: Permanent role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a member of the Governance and Communications Team, you will be responsible for the following.
Responsibilities
- The timely scanning, indexing and tasking of documentation received into the Pension Fund on to the Pensions Administration System.
- Ensuring that queries received into the pensions mailboxes are dealt with in a timely manner in accordance with set service standards.
- Controlling the management, storage, retrieval, retention and destruction of documents.
Qualifications and Experience
- Previous experience in an administration role would be an advantage, but if you don’t have this, full training will be provided.
- Carry out post duties, maintain records accurately and respond to written and verbal enquiries about the Local Government Pension Scheme (LGPS).
- A thorough and logical approach to work, the ability to work on your own initiative, prioritise workloads and meet deadlines.
- A customer-focused outlook with a strong attention to accuracy and detail.
Working Arrangements
- This is a permanent, full-time role (37 hours per week) but part-time/flexible working will be considered.
- You will be required to be in the office 2-3 times a week.
- Selection will be by interview at our offices in Staffordshire Place, Stafford, and will include a short practical test.
Organisation Values and Benefits
The core of who we are as an organisation centers on values created to shape how we work. Our values sit at the heart of People Strategy, fostering a sense of community and belonging, ambition for a better future, and pride in the difference we make for Staffordshire people. Our benefits and rewards are designed to support employees in achieving a healthy work-life balance.
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Pensions Governance and Communications Officer employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Governance and Communications Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by going over common questions and even doing mock interviews with friends or family. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! During the interview, be ready to discuss specific examples from your past experiences that highlight your attention to detail and customer-focused approach. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pensions Governance and Communications Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Pensions Governance and Communications Officer. We want to see how you can contribute to our team, so don’t hold back!
Show Off Your Attention to Detail: Given the importance of accuracy in this role, it’s crucial to demonstrate your attention to detail in your written application. Double-check for any typos or errors before hitting send – we’re all about precision here at StudySmarter!
Be Clear and Concise: When responding to queries or outlining your experience, keep it straightforward. We appreciate clarity, so make sure your application is easy to read and gets straight to the point. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Staffordshire County Council
✨Know Your Stuff
Make sure you understand the Local Government Pension Scheme (LGPS) inside out. Brush up on key terms and processes, as well as any recent changes in legislation. This will show that you're not just interested in the role but also committed to making a difference.
✨Demonstrate Your Organisation Skills
Since the role involves managing documentation and responding to queries, be ready to discuss how you prioritise tasks and maintain accuracy. Prepare examples from your past experiences where you've successfully managed workloads or improved processes.
✨Show Off Your Customer Focus
This position requires a strong customer-focused outlook. Think of instances where you've gone above and beyond for a customer or client. Be prepared to share these stories during the interview to highlight your commitment to service excellence.
✨Prepare for the Practical Test
Don’t forget about the practical test! Familiarise yourself with common administrative tasks related to document management. Practising how to efficiently scan, index, and retrieve documents can give you a leg up and demonstrate your readiness for the role.
