Apprentice ICT Support Officer

Overview

If you are ready to kickstart your career in ICT or looking for a career change, we have an exciting opportunity to join our ever-growing Staffordshire ICT team where you will ensure our staff and partners can access ICT services using leading edge technology to meet their needs. You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users. In addition, we will support you to complete Level 3 "Microsoft Azure Cloud Support Specialist" Apprenticeship with QA Limited where you will have access to support from a tutor as well as a peer group forum from QA's web portal. The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us. We look forward to your application and the potential to welcome you to our team.

Responsibilities

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self‑service customer portal to improve the customer experience and drive down support demands.
• Performing basic support tasks and additional duties required by the role.

Qualifications and Experience

• Maths & English GCSE at Grade 4+ (or equivalent).
• Experience supporting customers/clients with a range of needs.
• Basic cyber‑security awareness.
• Some experience using Windows, Outlook, Microsoft Office.
• Commitment to continuous improvement.
• Willingness to work towards completion of a Level 3 Microsoft Azure Cloud Support Specialist apprenticeship.

Additional Requirements

• Basic DBS check required.
• Passion for ICT, teamwork, organisational skills and the ability to prioritise and adapt quickly.

Benefits

In addition to a competitive salary, you will have access to our rewards and benefits scheme and a supportive working environment designed to achieve a healthy work‑life balance.