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- Tasks: Support practitioners with admin tasks like data inputting and customer service.
- Company: Join Staffordshire County Council, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy a supportive environment, work-life balance, and access to rewards and benefits.
- Why this job: Gain valuable experience while contributing to children's services and earning a Level 3 qualification.
- Qualifications: Good communication, organisational skills, and IT competency are essential; no prior experience required.
- Other info: Guaranteed interview for applicants meeting minimum criteria; interviews on 29 September and 3 October 2025.
Overview
Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background does not just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.
Working pattern: Full time | 37 Hours (Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm)
This is an 18 month apprenticeship
Main Responsibilities
An exciting opportunity has arisen, and the Management Team are looking to appoint an apprentice business support assistant. The successful candidate will support practitioners, undertaking a wide range of administrative tasks in line with relevant service level agreements.
Some of the tasks you may do are:
- Data inputting – inputting received referrals accurately
- Data recording
- Data validation – reviewing the data and correcting any errors using Power BI
- Customer services – supporting the Building Resilient Families and Communities team
Our offer to you
As part of this Apprentice role you will be supporting in undertaking a Level 3 Business Administration qualification. Further details will be discussed at interview.
Our people are central to everything we do and so we will make sure you are well supported and given the opportunity to develop and progress. And it is worth noting that lots of us have worked with Staffordshire for many, many years and we stay because our work gives us pride and purpose.
The Ideal Candidate
Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You will also need:
- Good communication skills because you will interact with lots of people across the organisation and externally through phone, in person and email
- Good organisation skills and attention to detail, as you will be keeping data updated and you will be working to deadlines
- A flexible approach to work as sometimes things can change, and so you will need to be able to prioritise work and sometimes change tasks quickly
- A passion to always give the best service
But it’s important to note that if you’re unsure whether your experience or skills are suitable, please get in touch with the recruiting manager claire.rushton@staffordshire.gov.uk and we can give you a bit more information.
Interviews will be held on Monday 29 September and/or Friday 3 October 2025.
Our Recruitment Process
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead – that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits – Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
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Apprentice Business Support Assistant employer: Staffordshire County Council
Contact Detail:
Staffordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Business Support Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role, especially data inputting and customer service. Understanding these tasks will help you demonstrate your enthusiasm and readiness to support the team during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to prioritise and adapt to changing situations, which is crucial for this role.
✨Tip Number 3
Research Staffordshire County Council's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their community-focused work.
✨Tip Number 4
Don’t hesitate to reach out to the recruiting manager, Claire Rushton, if you have any questions about the role. This shows initiative and a proactive attitude, which are qualities they value in candidates.
We think you need these skills to ace Apprentice Business Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Apprentice Business Support Assistant position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong Supporting Statement: Use the supporting statement section to showcase your relevant experience, skills, and passion for the role. Be specific about how your organisational skills and attention to detail will contribute to the team.
Highlight Communication Skills: Since good communication is essential for this role, provide examples of how you've effectively communicated in previous experiences, whether through phone, email, or face-to-face interactions.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Staffordshire County Council
✨Show Your Passion for Support
Make sure to express your enthusiasm for supporting children and families. Share any relevant experiences or motivations that drive you to want to work in this field, as it aligns with the values of the organisation.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed tasks or projects in the past. Highlight your attention to detail and ability to meet deadlines, as these are crucial for the role of a Business Support Assistant.
✨Communicate Effectively
Practice clear and concise communication. Be ready to discuss how you would interact with various stakeholders, both internally and externally, as good communication skills are essential for this position.
✨Be Flexible and Adaptable
Expect questions about how you handle changing priorities. Share instances where you've had to adapt quickly to new tasks or changes in plans, showcasing your flexibility and problem-solving abilities.
