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- Tasks: Manage reservations and provide top-notch service to guests at a luxury hotel.
- Company: Join The Stafford London, a historic 5-star hotel in the heart of the city.
- Benefits: Competitive salary, staff discounts, training, and meals on duty.
- Other info: Great opportunity for career growth in a vibrant environment.
- Why this job: Be part of a prestigious hotel and enhance your hospitality skills.
- Qualifications: Passion for guest service and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Tucked away in the heart of historic St James’s and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.
When you work for us, not only will you be working for one of London’s most historic five-star hotels, but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail, and first-class service skills then this may be the place for you.
Your responsibilities will include:
- Answering the telephone as per The Stafford’s standards.
- Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy.
- Negotiating with clients to achieve maximum revenue profit potential, whilst satisfying clients’ needs.
- Maintaining relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests.
- Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies.
- Being aware of all Front Office procedures and assisting with Reception duties when required.
- Being fully aware of all tariffs, promotions, facilities and current activities within the hotel, the local area and London.
Qualities we are looking for:
- A passion for 5* guest service
- Excellent attention to detail
- Forward-thinking and innovative
- Excellent telephone manner, great with people
- Proficient in English language
What you’ll get in return:
- A competitive salary
- Rewards, discount and cashback scheme
- Staff discount on food and accommodation
- Training and development
- Meals on duty
- Complimentary dry cleaning of work clothes
- Referral Scheme (Monetary value for each person you bring to work with us)
Sound like you? Apply, and we will contact you!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent at 5 Star Hotel employer: Stafford Hotel
Contact Detail:
Stafford Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent at 5 Star Hotel
✨Tip Number 1
Get to know the hotel! Research The Stafford London and its unique offerings. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, make sure you can communicate clearly and confidently. Try role-playing with a friend to nail that perfect telephone manner.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Show off your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to 5-star service.
We think you need these skills to ace Reservations Agent at 5 Star Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing top-notch service and how you embody the values of a 5-star establishment.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your formatting is clean and professional. We want to see that you can maintain high standards right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at The Stafford London. Mention relevant skills and experiences that align with the job description, especially those related to reservations and guest relations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it shows us you’re genuinely interested in joining our team at The Stafford London. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Stafford Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Stafford London thoroughly. Familiarise yourself with its history, services, and any recent news. This will not only impress your interviewers but also help you answer questions about how you can contribute to their renowned guest service.
✨Showcase Your Passion for Hospitality
During the interview, express your genuine passion for the hospitality industry. Share specific examples of how you've gone above and beyond in previous roles to deliver exceptional service. This will demonstrate that you have the drive to meet the high standards expected at a 5-star hotel.
✨Practice Your Telephone Skills
Since the role involves answering calls, practice your telephone manner before the interview. You could even role-play with a friend. Focus on being polite, clear, and engaging, as this will reflect your ability to handle reservations and enquiries professionally.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they maintain relationships with regular guests. This shows your interest in the position and helps you assess if it's the right fit for you.