At a Glance
- Tasks: Manage reservations and provide top-notch service to guests at a luxury hotel.
- Company: Join The Stafford London, a historic five-star hotel in the heart of the city.
- Benefits: Enjoy staff discounts, training opportunities, and a cashback rewards scheme.
- Why this job: Be part of a prestigious hotel and enhance your hospitality skills in a vibrant environment.
- Qualifications: Passion for guest service, attention to detail, and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Tucked away in the heart of historic St James’s and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, a restaurant which celebrates contemporary British cooking. When you work for us not only will you be working for one of London’s most historic five‑star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first‑class service skills then this may be the place for you.
Your responsibilities will include:
- Answering the telephone as per The Stafford’s standards.
- Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy.
- Negotiating with clients to achieve maximum revenue profit potential, whilst satisfying clients’ needs.
- Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests.
- Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies.
- Being aware of all Front Office procedures and assist with Reception duties when required.
- Being fully aware of all tariffs, promotions, facilities and current activities within the hotel, the local area and London.
Qualities we are looking for:
- A passion for 5* guest service
- Excellent attention to detail
- Forward-thinking and innovative
- Excellent telephone manner
- Great with people
What you’ll get in return:
- Rewards, discount and cashback scheme
- Staff discount on food and accommodation
- Training and development
- Complimentary dry cleaning of work clothes
- Referral Scheme (Monetary value for each person you bring to work with us)
Sound like you? Apply, and we will contact you!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent at 5 Star Hotel in Hounslow employer: Stafford Hotel
The Stafford London offers an exceptional work environment where employees are immersed in the rich heritage of one of London's most prestigious five-star hotels. With a strong focus on professional development, staff enjoy comprehensive training opportunities and a range of benefits including discounts on food and accommodation, making it an ideal place for those passionate about delivering outstanding guest service. Located in the vibrant heart of St James’s, employees can thrive in a dynamic atmosphere while building meaningful relationships with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent at 5 Star Hotel in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stafford Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stafford Hotel
Don't be shy about reaching out to Stafford Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent at 5 Star Hotel in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stafford Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stafford Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
