Housing Repairs Customer Service Advisor
Role Number: CH232
Grade C: £26,016 - £26,847 per annum
Contract Type: Permanent
Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)
Why join us?
Working for Cannock Chase Council gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:
- Flexible and hybrid working opportunities
- Local Government Pension Scheme
- 23 days annual leave, rising to 26 days after 5 years continuous service
- Cycle to Work scheme
- Free car parking
About the role
We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.
Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.
About you
You will have:
- Excellent communication and interpersonal skills.
- A commitment to delivering outstanding customer service.
- Experience of working in a customer service environment.
- Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
- The ability to remain calm and professional when dealing with challenging situations.
- A positive, flexible approach and the ability to work as part of a team.
Further details are available in the supporting documentation.
Ready to make a difference?
If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.
Closing date: Wednesday 11th November 2026
Cannock Chase District Council is an Equal Opportunities Employers
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Housing Repairs Customer Service Advisor in Cannock employer: Stafford Borough & Cannock Chase District Councils
Stafford Borough & Cannock Chase District Councils offer a rewarding opportunity for Environmental Health professionals to make a tangible impact in the community. With a supportive work culture that values flexibility through a flexitime scheme, a robust local government pension, and generous annual leave, employees are encouraged to grow and thrive in their careers while contributing to vital environmental initiatives. This role not only provides meaningful work but also fosters professional development in a collaborative environment.
Contact Details:
Stafford Borough & Cannock Chase District Councils Recruitment Team
