At a Glance
- Tasks: Deliver exceptional customer service across social media, calls, and emails.
- Company: Join The Royal Mint, a historic and inclusive organisation.
- Benefits: Enjoy free food, casual dress, and on-site parking.
- Other info: Flexible shifts available with great career development opportunities.
- Why this job: Be the voice of The Royal Mint and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT. Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.
Shifts available and pay rate:
- Core Hours: Monday to Friday 9am - 5pm Pay rate of £24,847
- Extended hours - Monday to Friday, working every other Saturday Pay rate of £27,350 per year
- Mid-week mornings: 8 AM to 4 PM
- Mid-week afternoons: 12 PM to 8 PM
- Saturday shift: 9 AM to 4 PM
- Sunday shift: 10 AM to 5 PM
What you will do on a typical day as a Customer Service Adviser for The Royal Mint:
- Handle a variety of customer inquiries and complaints efficiently.
- Represent The Royal Mint, ensuring all communications reflect its brand and values.
- Collaborate with different departments to resolve customer queries promptly and personally.
- Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.
Key Requirements:
- To deal effectively with all manner of customer queries and complaints.
- To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
- To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
- Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.
Key Behaviours of a Customer Service Advisor:
- Passion for delivering outstanding customer experiences and achieving results.
- Positive attitude, maintaining composure under pressure.
- Empathetic, with the ability to understand the customer's perspective.
- Uses initiative to think creatively and find solutions to customer inquiries.
- Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
Knowledge, Skills & Experience:
- Product Knowledge: a thorough understanding of our products and our customer journey.
- Active Listening: Pay attention to customer needs and concerns.
- Empathy: Show understanding and compassion.
- Conflict Resolution: Handle disputes calmly and effectively.
- Problem Solving: Find solutions to customer issues.
- Effective Communication: Clearly convey information.
- Adaptability: Adjust to different situations and customer personalities.
Benefits of joining our team:
- Canteen
- Casual dress
- Discounted or free food
- Free, on-site parking
- Company support benefits
About Us: We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
The Royal Mint - Customer Service advisor employer: Stafforce-Recruitment
The Royal Mint is an exceptional employer, offering a vibrant work culture in Llantrisant where customer service advisors can thrive. With competitive pay rates, flexible shifts, and a range of benefits including free on-site parking and discounted food, we prioritise employee well-being and growth. Join us to be part of a diverse team dedicated to delivering outstanding customer experiences while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land The Royal Mint - Customer Service advisor
✨Tip Number 1
Get to know The Royal Mint inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for delivering outstanding customer experiences.
✨Tip Number 2
Practice your active listening skills. When you're on the phone or in a live chat, make sure you really understand what the customer is saying. This will help you solve their problems more effectively and build a great rapport.
✨Tip Number 3
Show off your empathy! Customers love it when they feel understood. Try to put yourself in their shoes and respond to their concerns with compassion. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a fantastic team at The Royal Mint!
We think you need these skills to ace The Royal Mint - Customer Service advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and complaints before, so share specific examples that showcase your problem-solving skills and ability to empathise with customers.
Be Authentic:Let your personality shine through in your application! We’re looking for someone who can represent The Royal Mint's brand and values, so don’t be afraid to show us your positive attitude and passion for delivering outstanding customer experiences.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Advisor. Use keywords from the job description, like 'effective communication' and 'collaboration', to demonstrate that you understand what we’re looking for and how you fit into the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at The Royal Mint!
How to prepare for a job interview at Stafforce-Recruitment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of The Royal Mint's products and services. Familiarise yourself with their customer journey and think about how you can contribute to enhancing the customer experience.
✨Showcase Your Empathy
During the interview, be ready to demonstrate your ability to empathise with customers. Share examples of how you've handled difficult situations in the past, showing that you can understand and address customer concerns effectively.
✨Practice Active Listening
Make it a point to listen carefully to the interviewer's questions. This not only shows respect but also allows you to respond more thoughtfully. You might even want to practice this skill with a friend before the big day!
✨Be Ready to Collaborate
Since the role involves working with various departments, prepare to discuss how you've successfully collaborated with others in previous roles. Highlight your teamwork skills and how they can help resolve customer queries efficiently.
