At a Glance
- Tasks: Help customers with inquiries and resolve issues in a friendly manner.
- Company: Join a diverse and inclusive team in Southampton.
- Benefits: Earn £12.71 per hour with flexible hours and weekly pay.
- Other info: Immediate start available with great support for all candidates.
- Why this job: Make a difference by providing excellent customer service every day.
- Qualifications: Strong communication skills and experience with customer service software.
The predicted salary is between 13 - 13 € per hour.
Customer Service Representative (Inbound) £12.71 per hour weekly pay, Monday to Friday 10.00 to 15.00 with flexibility. Immediate start. Based in Southampton.
My client is seeking an experienced Customer Service Representative to manage the following:
- Responding to customer enquiries promptly and professionally
- Providing accurate information regarding the services
- Resolving any customer issues
- Documenting customer interactions and feedback
- Processing payments
- Order processing and tracking
To be successful in this role you will require:
- Excellent verbal and written communication skills
- Able to work flexible hours to cover holiday and sickness
- Good attention to detail
- Experience using customer service software and Microsoft Office
- Good problem-solving skills
Should this sound like you and you would like additional information then please contact us for more information.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we are happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Customer Services Representative in Southampton employer: Stafforce-Recruitment
Join our team in Southampton as a Customer Services Representative, where we prioritise a supportive and inclusive work environment. Enjoy competitive pay, flexible working hours, and opportunities for personal growth within a company that values diversity and is committed to employee well-being. With a focus on professional development and a culture that encourages collaboration, you will find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your capability to handle challenges in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Representative in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills, especially those that match the job description, like communication skills and problem-solving abilities.
Showcase Your Experience:When detailing your previous roles, focus on your customer service experience. Mention specific examples where you resolved issues or provided excellent service, as this will resonate with us and show you're a great fit for the team.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone in your application can help us see how you might connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Stafforce-Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Brush up on common customer service scenarios and think about how you would handle them. This will show that you’re proactive and genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service. Think about specific examples from your past experience where you resolved issues or provided excellent service. This will help you articulate your skills clearly during the interview.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, be sure to demonstrate these skills throughout the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving abilities. Think of a time when you faced a challenging customer issue and how you resolved it. This will highlight your critical thinking skills and ability to stay calm under pressure.
