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For Companies At a Glance
- Tasks: Support luxury customers with orders and returns while delivering exceptional service.
- Company: Join a prestigious international retail business known for its multi-brand offerings.
- Benefits: Enjoy a competitive salary, hybrid work options, and exclusive perks like GP access and discounts.
- Why this job: Be part of a dynamic team in a fast-paced environment while indulging your passion for fashion.
- Qualifications: Outstanding customer service skills and a genuine passion for fashion are essential.
- Other info: Flexible working hours with a commitment to diversity and inclusion.
The predicted salary is between 20600 - 29500 £ per year.
Stafforce is hiring Luxury Customer Care Consultant to support a prestigious international retail business. Join a dynamic team working with a unique multi-brand retailer offering in-season, off-season, and online flagship stores. This role is based in Charlton, South East London, with hybrid work opportunities after training. Competitive salary: £25,642.50 per annum. Hybrid working: 60% in-office, 40% from home, working in modern offices.
Role Responsibilities:
- Process outbound orders and customer returns accurately within agreed SLAs.
- Deliver exceptional customer service, ensuring a premium experience.
- Develop product knowledge to provide expert purchase advice.
- Maximise sales opportunities through upselling and outfit accessorising.
- Meet and exceed individual and team KPIs in telephony quality, sales, and productivity.
- Collaborate with internal departments to fulfil customer needs.
- Identify and resolve potential issues affecting shipments.
- Manage workload effectively in a fast-paced environment.
What We’re Looking For:
- Outstanding customer service skills with a customer-first approach.
- A genuine passion for fashion and awareness of current trends.
- Strong communication skills with the ability to engage positively.
- Problem-solving abilities and confidence in decision-making.
- Ability to work under pressure while meeting customer SLAs.
- Team-oriented mindset with a strong individual work ethic.
What’s in It for You?
- Competitive salary of £25,642.50 per annum.
- Weekly pay for financial convenience.
- Comprehensive training with potential for long-term opportunities.
- Hybrid working (after training) in modern offices.
- Exclusive benefits including 24/7 GP access, retail & gym discounts.
Hours & Work Pattern:
- Flexibility required. 37.5 hours per week, working 5 out of 7 days between 8:30 AM - 9:30 PM.
- Weekend shifts: 1 in 3 weekends (8 AM-4:30 PM or 10 AM-6:30 PM).
- Weekday shifts: All PM shifts (1 PM-9:30 PM).
- Hybrid work: 60% in-office, 40% from home.
If you’re passionate about fashion and delivering premium customer service, apply now and be part of a world-class team!
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group.
Luxury Customer Care Consultant employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Care Consultant
✨Tip Number 1
Familiarise yourself with the luxury retail market and current fashion trends. This knowledge will not only help you during interviews but also demonstrate your genuine passion for fashion, which is crucial for this role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about fashion and customer service scenarios. Being able to articulate your thoughts clearly and positively will set you apart as a candidate who can deliver exceptional customer service.
✨Tip Number 3
Prepare examples of how you've successfully handled customer issues in the past. Highlighting your problem-solving abilities and decision-making confidence will show that you're ready to tackle challenges in a fast-paced environment.
✨Tip Number 4
Network with professionals in the luxury retail sector. Connecting with current employees or attending industry events can provide insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Luxury Customer Care Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to the fashion industry. Use keywords from the job description, such as 'outstanding customer service skills' and 'passion for fashion', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how your passion for fashion aligns with the company's values.
Showcase Problem-Solving Skills: In your application, provide examples of situations where you successfully resolved customer issues or improved processes. This will demonstrate your problem-solving abilities and confidence in decision-making, which are key for this role.
Highlight Teamwork and Individual Work Ethic: Emphasise your ability to work both independently and as part of a team. Share experiences that illustrate your collaborative mindset and strong work ethic, as these qualities are essential for meeting KPIs and delivering premium customer service.
How to prepare for a job interview at Stafforce Recruitment
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion during the interview. Discuss current trends and how they influence customer preferences, as this role requires a strong awareness of the industry.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Luxury Customer Care Consultant role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved issues under pressure, as this will showcase your capability to handle challenges effectively.
✨Familiarise Yourself with the Company
Research Stafforce and the luxury retail business they support. Understanding their values, products, and customer base will help you tailor your responses and demonstrate your enthusiasm for joining their team.
