At a Glance
- Tasks: Provide top-notch customer service and resolve queries with a smile.
- Company: Join a supportive team at a leading company near Loughborough.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and free parking.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for a Customer Service Advisor for our client based in the outskirts of Loughborough, on a full-time and permanent basis.
Salary: Circa £28,000 per annum
Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm)
Benefits:
- Company pension
- Employee discount
- Free parking
About the role:
As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service.
Key Responsibilities:
- Respond to incoming calls, emails and customer enquiries, providing clear product and service information.
- Investigate and resolve customer complaints, refunds, replacements and escalations.
- Process customer returns, transactions, carrier claims and warranty returns.
- Update customer records and interactions accurately using CRM and ERP systems.
- Review and manage customer service tickets, ensuring they are directed to the most appropriate internal colleague.
- Provide basic technical and fault-finding support to distributors and end users.
- Diagnose machine issues where possible and help resolve problems by phone or email.
- Represent the company's warranty policy professionally and consistently.
- Progress and chase customer escalations through to satisfactory resolution.
- Maintain regular communication with internal departments to ensure a smooth customer experience.
About You:
- Previous experience in a customer service, customer support or aftersales role.
- Experience handling complaints, escalations and achieving positive customer outcomes.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to manage multiple tasks and prioritise effectively.
- Good attention to detail and accuracy when working under pressure.
- Confident telephone manner and professional approach to customer service.
- Basic Microsoft Office skills.
- Understanding of warranty processes would be beneficial.
- Basic technical or engineering knowledge would be advantageous but is not essential.
If you are approachable, organised and confident dealing with customers across a range of situations, and can remain calm under pressure, prioritise your workload effectively, and take ownership of customer queries from start to finish then please apply!
For further information please contact Rebecca on (phone number removed).
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafforce-Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafforce-Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafforce-Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Stafforce-Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafforce-Recruitment!
How to prepare for a job interview at Stafforce-Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
