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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage client enquiries with empathy.
- Company: Join a well-established professional services organisation in West Yorkshire.
- Benefits: Competitive salary, supportive team, and flexible working options.
- Why this job: Be the voice of the company and make a real difference for clients.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 22000 - 26000 £ per year.
Location: Bradford or Wakefield (office-based)
Salary: £26,000 - £30,000 (DOE)
Hours: Monday to Friday, full-time
About the Role
Stafforce Recruitment is recruiting on behalf of a well-established professional services organisation based in West Yorkshire. We are looking for a confident and customer-focused Customer Service Executive to join a busy and supportive team. This role is key to delivering a high standard of service, acting as a main point of contact for clients and ensuring a smooth, professional experience from initial enquiry through to resolution.
Key Responsibilities
- Managing inbound and outbound calls, emails, and client enquiries professionally
- Providing clear and accurate information regarding services and processes
- Handling client queries and concerns with empathy and efficiency
- Updating and maintaining accurate records on internal systems
- Liaising with internal departments to ensure timely communication and resolution
- Supporting service delivery and contributing to continuous improvement
- Ensuring compliance with data protection and internal procedures
The Ideal Candidate
- Previous experience in a customer service or client-facing role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Confident IT user with a professional and approachable manner
- Committed to delivering a high-quality customer experience
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Customer Service Executive in Leeds employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what matters to you in a workplace and ask about it!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your interest in the position. Plus, it’s a great way to stand out from other candidates.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled client queries and provided excellent service in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Share specific examples of your achievements and how they relate to the job.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – just like you would when speaking to a client!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stafforce Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could mention tools or techniques you use to stay on top of your workload, which will demonstrate your ability to thrive in this role.
